Nha Nguyen

3.6k total citations · 1 hit paper
25 papers, 2.6k citations indexed

About

Nha Nguyen is a scholar working on Organizational Behavior and Human Resource Management, Strategy and Management and Marketing. According to data from OpenAlex, Nha Nguyen has authored 25 papers receiving a total of 2.6k indexed citations (citations by other indexed papers that have themselves been cited), including 21 papers in Organizational Behavior and Human Resource Management, 15 papers in Strategy and Management and 12 papers in Marketing. Recurrent topics in Nha Nguyen's work include Customer Service Quality and Loyalty (20 papers), Corporate Identity and Reputation (15 papers) and Consumer Behavior in Brand Consumption and Identification (7 papers). Nha Nguyen is often cited by papers focused on Customer Service Quality and Loyalty (20 papers), Corporate Identity and Reputation (15 papers) and Consumer Behavior in Brand Consumption and Identification (7 papers). Nha Nguyen collaborates with scholars based in Canada, Vietnam and South Korea. Nha Nguyen's co-authors include Gaston LeBlanc, André Leclerc and Minho Shin and has published in prestigious journals such as SHILAP Revista de lepidopterología, International Journal of Hospitality Management and Journal of Retailing and Consumer Services.

In The Last Decade

Nha Nguyen

25 papers receiving 2.2k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Corporate image and corporate reputation in customers’ retention decisions in services

2001 741 citations Nha Nguyen, Gaston LeBlanc Journal of Retailing and Consumer Services profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Nha Nguyen Canada	17	1.7k	1.3k	917	758	360	25	2.6k
Gaston LeBlanc Canada	13	1.7k 1.0×	1.3k 1.0×	863 0.9×	799 1.1×	369 1.0×	17	2.6k
Olivier Furrer Switzerland	22	1.2k 0.7×	999 0.7×	749 0.8×	817 1.1×	333 0.9×	75	2.7k
Alan C. B. Tse Hong Kong	29	1.6k 0.9×	1.3k 1.0×	1.1k 1.2×	1.1k 1.4×	577 1.6×	52	3.3k
Keith B. Murray United States	11	1.2k 0.7×	1.6k 1.2×	611 0.7×	1.2k 1.6×	505 1.4×	22	2.6k
Vicki R. Lane United States	10	891 0.5×	856 0.6×	759 0.8×	589 0.8×	153 0.4×	15	2.1k
Simon Knox United Kingdom	26	1.6k 0.9×	1.9k 1.4×	1.2k 1.3×	939 1.2×	374 1.0×	60	3.2k
Peter K. Mills United States	22	1.6k 0.9×	1.0k 0.8×	668 0.7×	565 0.7×	296 0.8×	35	2.5k
Fred Selnes Norway	16	2.0k 1.2×	1.5k 1.2×	1.2k 1.3×	1.0k 1.3×	563 1.6×	24	3.3k
Oliver H. M. Yau Hong Kong	21	1.1k 0.7×	1.0k 0.8×	872 1.0×	667 0.9×	233 0.6×	58	2.4k
Dennis B. Arnett United States	24	1.3k 0.8×	1.2k 0.9×	907 1.0×	1.1k 1.4×	261 0.7×	39	2.9k

Countries citing papers authored by Nha Nguyen

Since Specialization

Citations

This map shows the geographic impact of Nha Nguyen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Nha Nguyen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Nha Nguyen more than expected).

Fields of papers citing papers by Nha Nguyen

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Nha Nguyen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Nha Nguyen. The network helps show where Nha Nguyen may publish in the future.

Co-authorship network of co-authors of Nha Nguyen

This figure shows the co-authorship network connecting the top 25 collaborators of Nha Nguyen. A scholar is included among the top collaborators of Nha Nguyen based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Nha Nguyen. Nha Nguyen is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Nguyen, Nha, et al.. (2022). Evaluation of Genetic Variations of Mangifera sp. in Southern Vietnam. Asian Journal of Plant Sciences. 21(2). 169–182. 1 indexed citations

Nguyen, Nha & Gaston LeBlanc. (2021). The Impact of Service Employees and Servicescape on Customers’ Perception of Quality Improvement Efforts. SHILAP Revista de lepidopterología. 7(2). 123–144. 1 indexed citations

Nguyen, Nha & Gaston LeBlanc. (2018). The Combined Effects of Service Offering and Service Employees on the Perceived Corporate Reputation. SHILAP Revista de lepidopterología. 4(2). 129–146. 10 indexed citations

Nguyen, Nha. (2016). Reinforcing customer loyalty through service employees’ competence and benevolence. Service Industries Journal. 36(13-14). 721–738. 16 indexed citations

Nguyen, Nha, et al.. (2015). URALP: Unreachable Region Aware Location Privacy against Maximum Movement Boundary Attack. International Journal of Distributed Sensor Networks. 11(8). 246216–246216. 4 indexed citations

Nguyen, Nha, André Leclerc, & Gaston LeBlanc. (2013). The Mediating Role of Customer Trust on Customer Loyalty. Journal of Service Science and Management. 6(1). 96–109. 124 indexed citations

Nguyen, Nha. (2010). Competence and Benevolence of Contact Personnel in the Perceived Corporate Reputation: An Empirical Study in Financial Services. Corporate Reputation Review. 12(4). 345–356. 23 indexed citations

Nguyen, Nha. (2005). The collective impact of service workers and servicescape on the corporate image formation. International Journal of Hospitality Management. 25(2). 227–244. 102 indexed citations

Nguyen, Nha & Gaston LeBlanc. (2004). Les effets de la réputation et de l’image d’une institution coopérative sur la fidélité de ses membres et clients1. Érudit (Université de Montréal). 35(1). 71–97. 3 indexed citations

10.

Nguyen, Nha & Gaston LeBlanc. (2002). Contact personnel, physical environment and the perceived corporate image of intangible services by new clients. International Journal of Service Industry Management. 13(3). 242–262. 209 indexed citations

11.

Nguyen, Nha & Gaston LeBlanc. (2001). Image and reputation of higher education institutions in students’ retention decisions. International Journal of Educational Management. 15(6). 303–311. 318 indexed citations

12.

Nguyen, Nha & Gaston LeBlanc. (2001). Corporate image and corporate reputation in customers’ retention decisions in services. Journal of Retailing and Consumer Services. 8(4). 227–236. 741 indexed citations breakdown →

13.

LeBlanc, Gaston & Nha Nguyen. (1999). Listening to the customer’s voice: examining perceived service value among business college students. International Journal of Educational Management. 13(4). 187–198. 146 indexed citations

14.

Nguyen, Nha & Gaston LeBlanc. (1998). The mediating role of corporate image on customers’ retention decisions: an investigation in financial services. International Journal of Bank Marketing. 16(2). 52–65. 292 indexed citations

15.

LeBlanc, Gaston & Nha Nguyen. (1997). Searching for excellence in business education: an exploratory study of customer impressions of service quality. International Journal of Educational Management. 11(2). 72–79. 193 indexed citations

16.

LeBlanc, Gaston & Nha Nguyen. (1996). An examination of the factors that signal hotel image to travellers. Journal Of Vacation Marketing. 3(1). 32–42. 61 indexed citations

17.

LeBlanc, Gaston & Nha Nguyen. (1996). Cues used by customers evaluating corporate image in service firms. International Journal of Service Industry Management. 7(2). 44–56. 118 indexed citations

18.

Nguyen, Nha. (1994). Éléments d'information contribuant à la formation de l'image d'un établissement universitaire. Canadian Journal of Education / Revue canadienne de l éducation. 19(4). 386–386. 1 indexed citations

19.

Nguyen, Nha. (1991). Un modèle explicatif de l'évaluation de la qualité d'un service: une étude empirique. Recherche et Applications en Marketing (French Edition). 6(2). 83–98. 17 indexed citations

20.

LeBlanc, Gaston & Nha Nguyen. (1988). Customers' Perceptions of Service Quality in Financial Institutions. International Journal of Bank Marketing. 6(4). 7–18. 122 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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