Lisa McQuilken
- Sociology and Political Science top 5%
- Organizational Behavior and Human Resource Management top 2%
- Marketing top 2%
- Information Systems and Management top 2%
- Strategy and Management
- Co-authors
- Nichola RobertsonWayne ReadMichael Jay PolonskyHeath McDonaldLindsay TurnerYvette ReisingerAhmed Shahriar FerdousCivilai Leckie
- Topics
- Customer Service Quality and Loyalty (22 papers)Consumer Retail Behavior Studies (10 papers)Technology Adoption and User Behaviour (8 papers)
- Cited by
- MarketingOrganizational Behavior and Human Resource ManagementInformation Systems and Management
- Journals
- International Journal of Hospitality ManagementEuropean Journal of MarketingPsychology and Marketing
- Partner nations
- AustraliaUnited States
In The Last Decade
Lisa McQuilken
27 papers receiving 673 citations
Peers
Comparison fields: 5 of 78
- Sociology and Political Science 402
- Organizational Behavior and Human Resource Management 370
- Marketing 341
- Information Systems and Management 201
- Strategy and Management 44
Countries citing papers authored by Lisa McQuilken
This map shows the geographic impact of Lisa McQuilken's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Lisa McQuilken with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Lisa McQuilken more than expected).
Fields of papers citing papers by Lisa McQuilken
This network shows the impact of papers produced by Lisa McQuilken. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Lisa McQuilken. The network helps show where Lisa McQuilken may publish in the future.
Co-authorship network of co-authors of Lisa McQuilken
This figure shows the co-authorship network connecting the top 25 collaborators of Lisa McQuilken. A scholar is included among the top collaborators of Lisa McQuilken based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Lisa McQuilken. Lisa McQuilken is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 13 | |
| 2 | 76 | |
| 3 | 52 | |
| 4 | 10 | |
| 5 | 70 | |
| 6 | 15 | |
| 7 | 76 | |
| 8 | 31 | |
| 9 | Understanding consumer decision making and detriment in an essential service | 1 |
| 10 | 4 | |
| 11 | Seeking straight answers : consumer decision-making in telecommunications | 1 |
| 12 | 25 | |
| 13 | 55 | |
| 14 | 81 | |
| 15 | A novel romance : conceptualising emotional attachment as a barrier to adoption | 0 |
| 16 | Justice-based service recovery in a service guarantee context | 3 |
| 17 | Service guarantees and customer satisfaction: an empirical study of guarantee type and service experience | 1 |
| 18 | Testing the factor structure of the behavioral-intentions battery: an empirical study of the Australian banking industry | 2 |
| 19 | 69 | |
| 20 | Satisfaction, complaining behaviour and repurchase: an empirical study of a subscription service | 0 |
About Lisa McQuilken
Lisa McQuilken is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Information Systems and Management, having authored 30 papers that have together received 723 indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (22 papers), Consumer Retail Behavior Studies (10 papers) and Technology Adoption and User Behaviour (8 papers). The work is most often cited by research in Marketing (341 citations), Organizational Behavior and Human Resource Management (370 citations) and Information Systems and Management (201 citations). Lisa McQuilken has collaborated with scholars based in Australia and United States. Frequent co-authors include Nichola Robertson, Wayne Read, Michael Jay Polonsky, Heath McDonald, Lindsay Turner, Yvette Reisinger, Ahmed Shahriar Ferdous, Civilai Leckie, Andrea Vocino and Jay Kandampully. Their work appears in journals such as International Journal of Hospitality Management, European Journal of Marketing and Psychology and Marketing.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.