Jay Rao

1.1k total citations
14 papers, 674 citations indexed

About

Jay Rao is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Strategy and Management. According to data from OpenAlex, Jay Rao has authored 14 papers receiving a total of 674 indexed citations (citations by other indexed papers that have themselves been cited), including 6 papers in Marketing, 4 papers in Organizational Behavior and Human Resource Management and 3 papers in Strategy and Management. Recurrent topics in Jay Rao's work include Customer Service Quality and Loyalty (3 papers), Consumer Retail Behavior Studies (2 papers) and Service and Product Innovation (2 papers). Jay Rao is often cited by papers focused on Customer Service Quality and Loyalty (3 papers), Consumer Retail Behavior Studies (2 papers) and Service and Product Innovation (2 papers). Jay Rao collaborates with scholars based in United States and United Kingdom. Jay Rao's co-authors include Robert B. Johnston, Susan Meyer Goldstein, Sriram Dasu, Sebastian K. Fixson, Jeff Allen and Reza Ahmadi and has published in prestigious journals such as Journal of Operations Management, Academy of Management Perspectives and Production and Operations Management.

In The Last Decade

Jay Rao

14 papers receiving 577 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Jay Rao United States	9	382	284	134	131	112	14	674
Felicia N. Morgan United States	7	586 1.5×	336 1.2×	166 1.2×	146 1.1×	84 0.8×	9	831
Bodil Sandén Sweden	4	396 1.0×	236 0.8×	109 0.8×	155 1.2×	57 0.5×	5	551
Leonieke G. Zomerdijk United Kingdom	5	648 1.7×	422 1.5×	121 0.9×	126 1.0×	101 0.9×	6	950
Vicki Smith‐Daniels United States	7	859 2.2×	563 2.0×	169 1.3×	252 1.9×	142 1.3×	12	1.3k
Saara Pekkarinen Finland	13	317 0.8×	174 0.6×	203 1.5×	208 1.6×	170 1.5×	17	610
Maria Colurcio Italy	13	494 1.3×	247 0.9×	163 1.2×	273 2.1×	104 0.9×	28	811
Lilliemay Cheung Australia	10	641 1.7×	379 1.3×	72 0.5×	111 0.8×	47 0.4×	14	1.1k
Thomas Meiren Germany	7	335 0.9×	129 0.5×	173 1.3×	116 0.9×	80 0.7×	17	487
Deborah L. Kellogg United States	9	433 1.1×	515 1.8×	83 0.6×	169 1.3×	232 2.1×	13	941
Anthony W. Ulwick Russia	6	234 0.6×	118 0.4×	172 1.3×	199 1.5×	52 0.5×	8	595

Countries citing papers authored by Jay Rao

Since Specialization

Citations

This map shows the geographic impact of Jay Rao's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jay Rao with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jay Rao more than expected).

Fields of papers citing papers by Jay Rao

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Jay Rao. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jay Rao. The network helps show where Jay Rao may publish in the future.

Co-authorship network of co-authors of Jay Rao

This figure shows the co-authorship network connecting the top 25 collaborators of Jay Rao. A scholar is included among the top collaborators of Jay Rao based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Jay Rao. Jay Rao is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

14 of 14 papers shown

1.

Rao, Jay, et al.. (2017). Measuring Culture of Innovation: A Validation Study of the Innovation Quotient Instrument (Part One). Performance Improvement Quarterly. 29(4). 427–454. 15 indexed citations

2.

Rao, Jay, et al.. (2017). Measuring Culture of Innovation: A Validation Study of the Innovation Quotient Instrument (Part 2). Performance Improvement Quarterly. 30(1). 29–53. 5 indexed citations

3.

Fixson, Sebastian K. & Jay Rao. (2014). Learning Emergent Strategies Through Design Thinking. Design Management Review. 25(1). 46–53. 19 indexed citations

4.

Rao, Jay, et al.. (2013). How Innovative Is Your Company's Culture?. 54 indexed citations

5.

Rao, Jay, et al.. (2010). The art and rationale of applying a compression dressing. British Journal of Nursing. 19(4). 235–236. 3 indexed citations

6.

Rao, Jay, et al.. (2006). Growing negative services. MIT Sloan management review. 47(3). 69–74. 20 indexed citations

7.

Rao, Jay, et al.. (2003). Making Routine Customer Experiences Fun. MIT Sloan management review. 45(1). 93–95. 14 indexed citations

8.

Goldstein, Susan Meyer, et al.. (2002). The service concept: the missing link in service design research?. Journal of Operations Management. 20(2). 121–134. 489 indexed citations

9.

Rao, Jay, et al.. (2002). Aligning service strategy through Super-Measure management. Academy of Management Perspectives. 16(4). 121–131. 9 indexed citations

10.

Rao, Jay. (2000). Content Analysis of Critical Incidents To Redesign a University Walk-in Clinic. Quality Management in Health Care. 8(2). 49–63. 3 indexed citations

11.

Rao, Jay, et al.. (2000). How Restaurant Owners Manage Strategic Risk. Cornell Hotel and Restaurant Administration Quarterly. 41(6). 64–74. 3 indexed citations

12.

Dasu, Sriram & Jay Rao. (1999). Nature and Determinants of Customer Expectations of Service Recovery in Health Care. Quality Management in Health Care. 7(4). 32–50. 21 indexed citations

13.

Rao, Jay, et al.. (1999). A DYNAMIC PROCESS MODEL OF DISSATISFACTION FOR UNFAVORABLE, NON‐ROUTINE SERVICE ENCOUNTERS. Production and Operations Management. 8(3). 282–300. 18 indexed citations

14.

Ahmadi, Reza, et al.. (1995). PRODUCT/PROCESS DESIGN IN MASS PLACEMENT PRINTED CIRCUIT BOARD ASSEMBLY. Production and Operations Management. 4(4). 401–413. 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact