Jakša Kivela

3.4k total citations · 1 hit paper
19 papers, 2.5k citations indexed

About

Jakša Kivela is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Sociology and Political Science. According to data from OpenAlex, Jakša Kivela has authored 19 papers receiving a total of 2.5k indexed citations (citations by other indexed papers that have themselves been cited), including 9 papers in Marketing, 8 papers in Organizational Behavior and Human Resource Management and 7 papers in Sociology and Political Science. Recurrent topics in Jakša Kivela's work include Customer Service Quality and Loyalty (7 papers), Diverse Aspects of Tourism Research (6 papers) and Culinary Culture and Tourism (6 papers). Jakša Kivela is often cited by papers focused on Customer Service Quality and Loyalty (7 papers), Diverse Aspects of Tourism Research (6 papers) and Culinary Culture and Tourism (6 papers). Jakša Kivela collaborates with scholars based in Hong Kong, United States and Australia. Jakša Kivela's co-authors include John C. Crotts, Richard C.Y. Chang, Athena H.N. Mak, Robert Inbakaran, John Reece, Frank M. Go and Nick Johns and has published in prestigious journals such as Tourism Management, Annals of Tourism Research and International Journal of Hospitality Management.

In The Last Decade

Jakša Kivela

19 papers receiving 2.3k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Tourism and Gastronomy: Gastronomy's Influence on How Tourists Experience a Destination

2006 813 citations Jakša Kivela, John C. Crotts Journal of Hospitality & Tourism Research profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Jakša Kivela Hong Kong	12	1.7k	1.5k	1.2k	640	443	19	2.5k
Yeong Gug Kim South Korea	17	1.3k 0.7×	1.4k 1.0×	1.4k 1.1×	414 0.6×	264 0.6×	27	2.6k
Chen‐Tsang Tsai Taiwan	18	912 0.5×	1.2k 0.8×	792 0.6×	358 0.6×	323 0.7×	22	2.0k
Lena Mossberg Sweden	22	731 0.4×	1.6k 1.1×	985 0.8×	352 0.6×	451 1.0×	49	2.4k
Athena H.N. Mak Taiwan	14	1.6k 0.9×	1.7k 1.1×	1.1k 0.9×	527 0.8×	211 0.5×	16	2.5k
Jingxue Yuan United States	23	665 0.4×	1.2k 0.8×	635 0.5×	656 1.0×	302 0.7×	50	1.9k
Richard C.Y. Chang Taiwan	12	1.2k 0.7×	1.3k 0.9×	913 0.7×	413 0.6×	195 0.4×	15	2.0k
Wang Ning China	9	799 0.5×	1.0k 0.7×	495 0.4×	294 0.5×	117 0.3×	48	1.4k
Ben K. Goh United States	16	327 0.2×	889 0.6×	695 0.6×	264 0.4×	525 1.2×	38	1.4k
Janeen E. Olsen United States	22	551 0.3×	461 0.3×	928 0.8×	767 1.2×	230 0.5×	48	1.9k
Mar Gómez Spain	23	283 0.2×	1.1k 0.7×	710 0.6×	314 0.5×	224 0.5×	43	1.7k

Countries citing papers authored by Jakša Kivela

Since Specialization

Citations

This map shows the geographic impact of Jakša Kivela's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jakša Kivela with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jakša Kivela more than expected).

Fields of papers citing papers by Jakša Kivela

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Jakša Kivela. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jakša Kivela. The network helps show where Jakša Kivela may publish in the future.

Co-authorship network of co-authors of Jakša Kivela

This figure shows the co-authorship network connecting the top 25 collaborators of Jakša Kivela. A scholar is included among the top collaborators of Jakša Kivela based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Jakša Kivela. Jakša Kivela is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

19 of 19 papers shown

Chang, Richard C.Y., Jakša Kivela, & Athena H.N. Mak. (2010). Attributes that influence the evaluation of travel dining experience: When East meets West. Tourism Management. 32(2). 307–316. 301 indexed citations

Chang, Richard C.Y., Jakša Kivela, & Athena H.N. Mak. (2010). Food preferences of Chinese tourists. Annals of Tourism Research. 37(4). 989–1011. 393 indexed citations

Kivela, Jakša & John C. Crotts. (2009). Understanding Travelers' Experiences of Gastronomy Through Etymology and Narration. Journal of Hospitality & Tourism Research. 33(2). 161–192. 114 indexed citations

Kivela, Jakša, et al.. (2008). Applying Six Sigma in foodservice organizations. University of Zagreb University Computing Centre (SRCE). 56(4). 319–337. 4 indexed citations

Kivela, Jakša, et al.. (2007). Tourists' experiences with service providers while on holidays in Croatia.. University of Zagreb University Computing Centre (SRCE). 55(2). 177–196. 1 indexed citations

Kivela, Jakša. (2006). What Recovery?. Cornell Hotel and Restaurant Administration Quarterly. 47(4). 411–414. 1 indexed citations

Kivela, Jakša & John C. Crotts. (2006). Tourism and Gastronomy: Gastronomy's Influence on How Tourists Experience a Destination. Journal of Hospitality & Tourism Research. 30(3). 354–377. 813 indexed citations breakdown →

Kivela, Jakša, et al.. (2005). A utility theory approach when negotiating hotel joint venture agreements. PolyU Institutional Research Archive (Hong Kong Polytechnic University). 53(3). 217–228. 1 indexed citations

Kivela, Jakša & John C. Crotts. (2005). Gastronomy Tourism. Journal of Culinary Science & Technology. 4(2-3). 39–55. 192 indexed citations

10.

Kivela, Jakša, et al.. (2005). Doing Business in the People’s Republic of China. Cornell Hotel and Restaurant Administration Quarterly. 46(2). 125–152. 18 indexed citations

11.

Kivela, Jakša, et al.. (2004). Student perceptions of an embedded problem-based learning instructional approach in a hospitality undergraduate programme. International Journal of Hospitality Management. 24(3). 437–464. 66 indexed citations

12.

Kivela, Jakša. (2003). Results of a Qualitative Approach to Menu Planning Using Control and Experimental Groups. Journal of Foodservice Business Research. 6(4). 43–65. 19 indexed citations

13.

Kivela, Jakša & Nick Johns. (2003). Restaurants, gastronomy and tourists: a novel method for investigating tourists' dining out experiences.. PolyU Institutional Research Archive (Hong Kong Polytechnic University). 51(1). 3–19. 7 indexed citations

14.

Kivela, Jakša. (2001). Critical service encounters in Hong Kong restaurants: what the visitors are saying.. PolyU Institutional Research Archive (Hong Kong Polytechnic University). 49(2). 87–98. 1 indexed citations

15.

Kivela, Jakša, et al.. (2001). Delivering Quality Service: Diagnosing Favorable and Unfavorable Service Encounters in Restaurants. Journal of Hospitality & Tourism Research. 25(3). 251–271. 43 indexed citations

16.

Kivela, Jakša, John Reece, & Robert Inbakaran. (1999). Consumer research in the restaurant environment. Part 2: Research design and analytical methods. International Journal of Contemporary Hospitality Management. 11(6). 269–286. 93 indexed citations

17.

Kivela, Jakša, Robert Inbakaran, & John Reece. (1999). Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage. International Journal of Contemporary Hospitality Management. 11(5). 205–222. 303 indexed citations

18.

Kivela, Jakša. (1997). Restaurant marketing: selection and segmentation in Hong Kong. International Journal of Contemporary Hospitality Management. 9(3). 116–123. 155 indexed citations

19.

Kivela, Jakša & Frank M. Go. (1996). Total Quality Management Transfer: A Case of Hong Kong Hotels. Asia Pacific Journal of Human Resources. 34(1). 63–76. 9 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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