Daniël J. Petzer

1.2k total citations
59 papers, 845 citations indexed

About

Daniël J. Petzer is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Daniël J. Petzer has authored 59 papers receiving a total of 845 indexed citations (citations by other indexed papers that have themselves been cited), including 41 papers in Organizational Behavior and Human Resource Management, 34 papers in Marketing and 23 papers in Sociology and Political Science. Recurrent topics in Daniël J. Petzer's work include Customer Service Quality and Loyalty (39 papers), Consumer Retail Behavior Studies (18 papers) and Consumer Behavior in Brand Consumption and Identification (16 papers). Daniël J. Petzer is often cited by papers focused on Customer Service Quality and Loyalty (39 papers), Consumer Retail Behavior Studies (18 papers) and Consumer Behavior in Brand Consumption and Identification (16 papers). Daniël J. Petzer collaborates with scholars based in South Africa, United States and United Kingdom. Daniël J. Petzer's co-authors include Estelle van Tonder, Mornay Roberts-Lombard, Göran Svensson, Pierre Mostert, Leon T. De Beer, Carlos Ferro‐Soto, Adele Berndt, Nils M. Høgevold, Carmen Padín and Beverly Wagner and has published in prestigious journals such as SHILAP Revista de lepidopterología, Journal of Services Marketing and Journal of Consumer Marketing.

In The Last Decade

Daniël J. Petzer

52 papers receiving 789 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Daniël J. Petzer South Africa 17 508 400 382 203 153 59 845
Iguácel Melero‐Polo Spain 18 392 0.8× 370 0.9× 318 0.8× 169 0.8× 121 0.8× 29 745
Yun Ji Moon South Korea 10 477 0.9× 405 1.0× 407 1.1× 157 0.8× 139 0.9× 19 928
Daniela Andreini Italy 15 423 0.8× 261 0.7× 436 1.1× 132 0.7× 156 1.0× 40 817
James Richard New Zealand 17 409 0.8× 261 0.7× 351 0.9× 168 0.8× 123 0.8× 32 770
Seyed Rajab Nikhashemi Malaysia 14 553 1.1× 213 0.5× 438 1.1× 236 1.2× 82 0.5× 33 868
Rosario Vázquez‐Carrasco Spain 16 448 0.9× 430 1.1× 263 0.7× 139 0.7× 236 1.5× 38 803
Suna La South Korea 9 694 1.4× 730 1.8× 476 1.2× 240 1.2× 197 1.3× 27 1.1k
Abednego Feehi Okoe Ghana 13 345 0.7× 236 0.6× 465 1.2× 291 1.4× 104 0.7× 30 846
Thomas Foscht Austria 16 627 1.2× 362 0.9× 366 1.0× 155 0.8× 198 1.3× 52 996
Grégory Bressolles France 15 330 0.6× 298 0.7× 310 0.8× 244 1.2× 108 0.7× 30 725

Countries citing papers authored by Daniël J. Petzer

Since Specialization
Citations

This map shows the geographic impact of Daniël J. Petzer's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Daniël J. Petzer with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Daniël J. Petzer more than expected).

Fields of papers citing papers by Daniël J. Petzer

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Daniël J. Petzer. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Daniël J. Petzer. The network helps show where Daniël J. Petzer may publish in the future.

Co-authorship network of co-authors of Daniël J. Petzer

This figure shows the co-authorship network connecting the top 25 collaborators of Daniël J. Petzer. A scholar is included among the top collaborators of Daniël J. Petzer based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Daniël J. Petzer. Daniël J. Petzer is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Roberts-Lombard, Mornay & Daniël J. Petzer. (2024). Do you want my loyalty? Then understand what drives my trust – a conventional and Islamic banking perspective. International Journal of Islamic and Middle Eastern Finance and Management. 17(3). 532–551. 3 indexed citations
2.
Roberts-Lombard, Mornay & Daniël J. Petzer. (2024). You want my loyalty? Treat me fairly! A study of Islamic banking customers in South Africa. Journal of Islamic marketing. 16(2). 627–650.
3.
Tonder, Estelle van, Daniël J. Petzer, & Sam Fullerton. (2024). Promoting proactive helping behaviour: the role of positive psychological capital and emotional self-control. Journal of Consumer Marketing. 41(6). 624–638. 2 indexed citations
4.
Tonder, Estelle van & Daniël J. Petzer. (2023). Promoting customer advocacy in the ride-hailing sector: A generational cohort perspective. South African Journal of Economic and Management Sciences. 26(1). 4 indexed citations
5.
Petzer, Daniël J. & Mornay Roberts-Lombard. (2021). Delight and Commitment—Revisiting the Satisfaction-Loyalty Link. Journal of Relationship Marketing. 20(4). 282–318. 19 indexed citations
6.
Petzer, Daniël J., et al.. (2018). Fostering Purchase Intentions Toward Online Retailer Websites in an Emerging Market: An S-O-R Perspective. Journal of Internet Commerce. 17(3). 255–282. 75 indexed citations
7.
Petzer, Daniël J., et al.. (2014). Dining atmospherics and food and service quality as predictors of customer satisfaction at sit-down restaurants. SHILAP Revista de lepidopterología. 22 indexed citations
8.
Petzer, Daniël J., et al.. (2014). Product Involvement and Online Word-of-Mouth in the South African Fast Food Industry. 10(1). 16. 5 indexed citations
9.
Petzer, Daniël J., et al.. (2014). Relational benefits and customer satisfaction - a South African short-term insurance industry perspective. UpSpace Institutional Repository (University of Pretoria). 11(1). 302–323. 3 indexed citations
10.
Petzer, Daniël J., et al.. (2013). Investigating perceived justice in South African health care. Journal of Contemporary Management. 10(1). 156–175. 2 indexed citations
11.
Petzer, Daniël J. & Pierre Mostert. (2012). Attitude towards, and likelihood of, complaining in the banking, domestic airline and restaurant industries. UpSpace Institutional Repository (University of Pretoria). 16(2). 1–23. 6 indexed citations
12.
Petzer, Daniël J.. (2012). The attitudes of urban South African consumers residing in Gauteng toward advertising regulations and practices. Journal of Contemporary Management. 9(1). 89–112.
13.
Petzer, Daniël J.. (2011). Investigating mobile marketing acceptance of urban South Africans residing in Gauteng. Journal of Contemporary Management. 8(1). 384–407.
14.
Petzer, Daniël J., et al.. (2011). Generation Y's complaint behaviour and desired service recovery in the South African cellphone industry. Journal of Contemporary Management. 8(1). 123–149.
15.
Berndt, Adele, Stephen Graham Saunders, & Daniël J. Petzer. (2010). Readiness for banking technologies in developing countries. Southern African Business Review. 14(3). 47–76. 22 indexed citations
16.
Saunders, Stephen Graham & Daniël J. Petzer. (2010). The interrelationship between service quality, satisfaction and behavioural intention by customer stage in the service delivery process. 19(1). 25–34. 5 indexed citations
17.
Petzer, Daniël J., et al.. (2010). Marketing challenges faced by South African banks expanding into other emerging markets. Journal of Contemporary Management. 7(1). 420–439.
18.
Petzer, Daniël J., et al.. (2009). Customer retention practices of small, medium and large hotels in South Africa : an exploratory study. 1(1). 32–42. 8 indexed citations
19.
Petzer, Daniël J., et al.. (2008). Competitive marketing strategies of selected hotels in South Africa : an exploratory study. UpSpace Institutional Repository (University of Pretoria). 11(1). 31–7.
20.
Petzer, Daniël J., et al.. (2008). Competitive marketing strategies of selected hotels: an exploratory study. Boloka Institutional Repository (North-west University). 12(2). 1–22. 7 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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