Suna La
- Organizational Behavior and Human Resource Management top 1%
- Marketing top 1%
- Sociology and Political Science top 5%
- Information Systems and Management top 2%
- Strategy and Management top 5%
- Topics
- Customer Service Quality and Loyalty (12 papers)Consumer Perception and Purchasing Behavior (8 papers)Technology and Data Analysis (5 papers)
- Cited by
- MarketingOrganizational Behavior and Human Resource ManagementInformation Systems and Management
- Journals
- SHILAP Revista de lepidopterologíaPsychology and MarketingJournal of Applied Social Psychology
- Partner nations
- South KoreaUnited States
In The Last Decade
Suna La
23 papers receiving 973 citations
Peers
Comparison fields: 5 of 66
- Organizational Behavior and Human Resource Management 730
- Marketing 694
- Sociology and Political Science 476
- Information Systems and Management 240
- Strategy and Management 197
Countries citing papers authored by Suna La
This map shows the geographic impact of Suna La's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Suna La with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Suna La more than expected).
Fields of papers citing papers by Suna La
This network shows the impact of papers produced by Suna La. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Suna La. The network helps show where Suna La may publish in the future.
Co-authorship network of co-authors of Suna La
This figure shows the co-authorship network connecting the top 25 collaborators of Suna La. A scholar is included among the top collaborators of Suna La based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Suna La. Suna La is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 2 | |
| 2 | 0 | |
| 3 | 4 | |
| 4 | 8 | |
| 5 | 1 | |
| 6 | How Do Complainant’s Negative Emotions and Perceived Corporate Social Responsibility Influence on the Outcomes of Marketer Failure and Recovery | 0 |
| 7 | 265 | |
| 8 | 4 | |
| 9 | The Roles of Service Failure and Recovery Satisfaction in Customer-Firm Relationship Restoration: Focusing on Carry-over effect and Dynamics among Customer Affection, Customer Trust and Loyalty Intention Before and After the Events | 1 |
| 10 | 107 | |
| 11 | MOBISQUAL: Dimensionalizing and Measuring Mobile Internet Service Quality | 6 |
| 12 | The Effects of CS and Service Brand Identification on Service Switching and Service Loyalty - Investigating the Relative Influence of CS and Service Brand Identification in Utilitarian and Hedonic Services - | 3 |
| 13 | An Exploratory Study on Customer-to-customer Contact Quality Using CIT | 4 |
| 14 | Dual Path Model in Service Loyalty Formation Process- Investigating the Relative Influence of Intrinsic and Extrinsic Path - | 2 |
| 15 | Service Quality in the Public Sector: Seoul Service Index | 1 |
| 16 | 492 | |
| 17 | The Relative Effects of Three Dimensions of Service Quality on CS - A Comparative Study of Existing vs. Potential Customers - | 12 |
| 18 | 73 | |
| 19 | The Relationship of Customer Satisfaction, Adjusted Expectation and Repurchase Intention: The Moderating Role of Customer Loyalty | 12 |
| 20 | Brand Personality-Brand Identification-Brand Equity Model:An Exploratory Study on the Difference Between Users vs. Non-Users | 30 |
About Suna La
Suna La is a scholar working on Marketing, Organizational Behavior and Human Resource Management and Information Systems and Management, having authored 27 papers that have together received 1.1k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (12 papers), Consumer Perception and Purchasing Behavior (8 papers) and Technology and Data Analysis (5 papers). The work is most often cited by research in Marketing (694 citations), Organizational Behavior and Human Resource Management (730 citations) and Information Systems and Management (240 citations). Suna La has collaborated with scholars based in South Korea and United States. Frequent co-authors include Youjae Yi, Beomjoon Choi, Hyun Sik Kim, Juneyoung Lee and Dennis L. Rosen. Their work appears in journals such as SHILAP Revista de lepidopterología, Psychology and Marketing and Journal of Applied Social Psychology.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.