Choong C. Lee

2.7k total citations · 1 hit paper
35 papers, 1.9k citations indexed

About

Choong C. Lee is a scholar working on Information Systems and Management, Sociology and Political Science and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Choong C. Lee has authored 35 papers receiving a total of 1.9k indexed citations (citations by other indexed papers that have themselves been cited), including 24 papers in Information Systems and Management, 21 papers in Sociology and Political Science and 9 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Choong C. Lee's work include Technology Adoption and User Behaviour (24 papers), Digital Marketing and Social Media (15 papers) and Customer Service Quality and Loyalty (8 papers). Choong C. Lee is often cited by papers focused on Technology Adoption and User Behaviour (24 papers), Digital Marketing and Social Media (15 papers) and Customer Service Quality and Loyalty (8 papers). Choong C. Lee collaborates with scholars based in South Korea, United States and Myanmar. Choong C. Lee's co-authors include William J. Kettinger, Varun Grover, Lee Sunro, Haejung Yun, Douglas E. Durand, Chung-Hun Lee, Suhyun Kim, Chulmo Koo, Kun Shin Im and Eun A. Kim and has published in prestigious journals such as Communications of the ACM, MIS Quarterly and Technological Forecasting and Social Change.

In The Last Decade

Choong C. Lee

30 papers receiving 1.6k citations

Hit Papers

Perceived Service Quality and User Satisfaction with the ... 1994 2026 2004 2015 1994 100 200 300 400 500
What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

  1. Perceived Service Quality and User Satisfaction with the Information Services Function*
    1994 570 citations William J. Kettinger, Choong C. Lee Decision Sciences profile →

Peers

Choong C. Lee
Leon A. Kappelman United States
Adel M. Aladwani Kuwait
Andrew Schwarz United States
C. Bruce Kavan United States
Kirk P. Arnett United States
HsiuJu Rebecca Yen Taiwan
Godwin J. Udo United States
Kyung Kyu Kim South Korea
Younghoon Chang South Korea
Christopher R. Plouffe United States
Leon A. Kappelman United States
Choong C. Lee
Citations per year, relative to Choong C. Lee Choong C. Lee (= 1×) peers Leon A. Kappelman

Countries citing papers authored by Choong C. Lee

Since Specialization
Citations

This map shows the geographic impact of Choong C. Lee's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Choong C. Lee with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Choong C. Lee more than expected).

Fields of papers citing papers by Choong C. Lee

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Choong C. Lee. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Choong C. Lee. The network helps show where Choong C. Lee may publish in the future.

Co-authorship network of co-authors of Choong C. Lee

This figure shows the co-authorship network connecting the top 25 collaborators of Choong C. Lee. A scholar is included among the top collaborators of Choong C. Lee based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Choong C. Lee. Choong C. Lee is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Lee, Choong C., et al.. (2024). Examining how online store managers’ responses to negative reviews affect potential shoppers. Electronic Commerce Research. 24(2). 863–900. 5 indexed citations
2.
Lee, Choong C., et al.. (2023). Understanding Antecedents That Affect Customer Evaluations of Head-Mounted Display VR Devices through Text Mining and Deep Neural Network. Journal of theoretical and applied electronic commerce research. 18(3). 1238–1256. 7 indexed citations
3.
Lee, Choong C., et al.. (2023). Factors influencing customer satisfaction with AR shopping assistant applications in e-commerce: an empirical analysis utilizing text-mining techniques. Aslib Journal of Information Management. 77(2). 239–259. 9 indexed citations
4.
Lee, Choong C., et al.. (2022). Telepresence in Video Game Streaming: Understanding Viewers’ Perception of Personal Internet Broadcasting. Asia Pacific Journal of Information Systems. 32(3). 684–705.
5.
Lee, Choong C., et al.. (2019). A Study Factors Affecting Continuance Intention of Internet Only Bank:Using Task-Technology Fit Theory. The e-Business Studies. 23(3). 111–128. 1 indexed citations
6.
Lee, Choong C., Kun Ho Kim, & Haejung Yun. (2019). Applying Academic Theory with Text Mining to Offer Business Insight : Illustration of Evaluating Hotel Service Quality. Asia Pacific Journal of Information Systems. 29(4). 615–643. 2 indexed citations
7.
Lee, Choong C., et al.. (2018). Study on Factors Affecting Financial Customer's Switching Intention to Internet only bank: Focus on Kakao bank. Journal of Digital Convergence. 16(2). 157–167. 1 indexed citations
8.
Yun, Haejung, Seung Yong Lee, & Choong C. Lee. (2017). Deriving Priorities of Competences Required for Digital Forensic Experts using AHP. 22(1). 107–122. 1 indexed citations
9.
Lee, Chung-Hun, Choong C. Lee, & Suhyun Kim. (2016). Understanding information security stress: Focusing on the type of information security compliance activity. Computers & Security. 59. 60–70. 66 indexed citations
10.
Yun, Haejung, et al.. (2015). Developing Theory-based Text mining Framework to Evaluate Service quality in the Context of Hotel Customers’ Online Reviews. 703–708. 1 indexed citations
11.
12.
Yun, Haejung, Choong C. Lee, & William J. Kettinger. (2012). Personal Information Breach as a Service Failure: Examining Relationships among Recovery Efforts, Justice, and Customer Responses. International Conference on Information Systems. 4163–4173. 3 indexed citations
13.
Yun, Haejung, et al.. (2011). Extending UTAUT to Predict the Use of Location-Based Services. Journal of the Association for Information Systems. 111(4). 2243–2251. 9 indexed citations
14.
Yun, Haejung, et al.. (2011). What Determines Actual Use of Mobile Web Browsing Services? A Contextual Study in Korea. Communications of the Association for Information Systems. 28. 18 indexed citations
15.
Yun, Haejung, et al.. (2010). Determinants of Actual Use of Mobile Web Browsing Services in Korea: An Empirical Examination. 22. 124–132. 2 indexed citations
16.
Yun, Haejung, et al.. (2009). Testing the task-media fit: The effects of task equivocality on social presence of mobile video-mediated communication. Journal of the Association for Information Systems. 5345–5351.
17.
18.
Kettinger, William J. & Choong C. Lee. (1999). Replication of Measures in Information Systems Research: The Case of IS SERVQUAL*. Decision Sciences. 30(3). 893–899. 64 indexed citations
19.
Lee, Choong C. & Varun Grover. (1999). Exploring Mediation between Environmental and Structural Attributes: The Penetration of Communication Technologies in Manufacturing Organizations. Journal of Management Information Systems. 16(3). 187–217. 37 indexed citations
20.
Kettinger, William J. & Choong C. Lee. (1997). Pragmatic Perspectives on the Measurement of Information Systems Service Quality1. MIS Quarterly. 21(2). 223–240. 340 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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