Caroline Chan
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- Outsourcing and Supply Chain Management 13
- Quality and Supply Management 5
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- Technology Adoption and User Behaviour 8
- Strategy and Management top 5%
- Digital Platforms and Economics 4
- Innovation and Knowledge Management 3
- Marketing top 10%
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- Customer Service Quality and Loyalty 6
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- Digital Marketing and Social Media 6
- Halal products and consumer behavior 4
- Co-authors
- Paula M. C. SwatmanFerry JieRobert PhelpsMohd Hafiz ZulfakarMohammad Alamgir HossainVikram BhakooShams RahmanCraig Standing
- Journals
- Journal of the Association for Information Systems (5 papers)Asia Pacific Journal of Marketing and Logistics (2 papers)Australasian Journal of Paramedicine (2 papers)
- Partner nations
- AustraliaUnited StatesMalaysia
In The Last Decade
Caroline Chan
43 papers receiving 811 citations
Peers
Comparison fields: 5 of 107
- Management Information Systems 242
- Information Systems and Management 181
- Strategy and Management 271
- Business and International Management 18
- Marketing 79
Countries citing papers authored by Caroline Chan
This map shows the geographic impact of Caroline Chan's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Caroline Chan with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Caroline Chan more than expected).
Fields of papers citing papers by Caroline Chan
This network shows the impact of papers produced by Caroline Chan. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Caroline Chan. The network helps show where Caroline Chan may publish in the future.
Co-authorship network
The 25 scholars most cited alongside Caroline Chan, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
| # | Work | ||
|---|---|---|---|
| 1 | 2022 | 2 | |
| 2 | 2019 | 22 | |
| 3 | 2019 | 31 | |
| 4 | 2018 | 10 | |
| 5 | 2018 | 27 | |
| 6 | 2017 | 30 | |
| 7 | The influence of merchant reputation on consumer decisions to shop online | 2016 | 2 |
| 8 | 2014 | 1 | |
| 9 | How complaint handling procedures influence consumer decisions to shop online | 2014 | 1 |
| 10 | Critical success factors for a successful implementation of halal red meat supply chain in Australia: Meat processor's perspective | 2013 | 4 |
| 11 | 2013 | 6 | |
| 12 | Food Product Information: Trusted Sources and Delivery Media | 2013 | 3 |
| 13 | Halal food supply chain integrity: from a literature review to a conceptual framework | 2012 | 54 |
| 14 | Cloud enterprise systems: a review of literature and its adoption | 2012 | 46 |
| 15 | The Role of Redress in B2C E-Business: An Exploratory Study of Consumer Perceptions | 2011 | 1 |
| 16 | 2011 | 61 | |
| 17 | Encouraging small firm up-take of SCM using education: a future research agenda | 2007 | 0 |
| 18 | 2007 | 3 | |
| 19 | 2000 | 73 | |
| 20 | B2B E-Commerce Implementation: The Case of BHP STEEL. | 1999 | 15 |
About Caroline Chan
Caroline Chan is a scholar working on Management Information Systems, Information Systems and Management, Strategy and Management, Organizational Behavior and Human Resource Management and Marketing, having authored 45 papers that have together received 882 indexed citations. Recurring topics across this work include Outsourcing and Supply Chain Management (13 papers), Technology Adoption and User Behaviour (8 papers), Customer Service Quality and Loyalty (6 papers), Digital Marketing and Social Media (6 papers), Quality and Supply Management (5 papers), Digital Platforms and Economics (4 papers), Halal products and consumer behavior (4 papers) and Innovation and Knowledge Management (3 papers). The work is most often cited by research in Management Information Systems (242 citations), Information Systems and Management (181 citations), Strategy and Management (271 citations), Business and International Management (18 citations) and Marketing (79 citations). Caroline Chan has collaborated with scholars based in Australia, United States and Malaysia. Frequent co-authors include Paula M. C. Swatman, Ferry Jie, Robert Phelps, Mohd Hafiz Zulfakar, Mohammad Alamgir Hossain, Vikram Bhakoo, Shams Rahman, Craig Standing, Craig M. Parker and Say Yen Teoh. Their work appears in journals such as Journal of the Association for Information Systems, Asia Pacific Journal of Marketing and Logistics, Australasian Journal of Paramedicine, Information Technology and People and The International Journal of Logistics Management.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.