Betsy Bender Stringam

620 total citations
19 papers, 448 citations indexed

About

Betsy Bender Stringam is a scholar working on Sociology and Political Science, Marketing and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Betsy Bender Stringam has authored 19 papers receiving a total of 448 indexed citations (citations by other indexed papers that have themselves been cited), including 14 papers in Sociology and Political Science, 11 papers in Marketing and 7 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Betsy Bender Stringam's work include Digital Marketing and Social Media (10 papers), Customer Service Quality and Loyalty (7 papers) and Sharing Economy and Platforms (6 papers). Betsy Bender Stringam is often cited by papers focused on Digital Marketing and Social Media (10 papers), Customer Service Quality and Loyalty (7 papers) and Sharing Economy and Platforms (6 papers). Betsy Bender Stringam collaborates with scholars based in United States. Betsy Bender Stringam's co-authors include John Gerdes, Dawn VanLeeuwen, Robert G. Brookshire, Marlena R. Fraune, Chris Anderson, Chinmay Kulkarni, Sarah Fox, Jodi Forlizzi, Rich Harrill and Charles G. Partlow and has published in prestigious journals such as International Journal of Hospitality Management, Journal of Hospitality Marketing & Management and Cornell Hospitality Quarterly.

In The Last Decade

Betsy Bender Stringam

18 papers receiving 415 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Betsy Bender Stringam United States 11 352 196 178 79 63 19 448
Juan Pedro Mellinas Spain 11 382 1.1× 269 1.4× 134 0.8× 65 0.8× 46 0.7× 29 470
Kyung‐Hyan Yoo United States 6 327 0.9× 201 1.0× 75 0.4× 98 1.2× 28 0.4× 9 429
Sungeun Kim South Korea 3 339 1.0× 152 0.8× 48 0.3× 70 0.9× 23 0.4× 9 404
Ali Şükrü ÇETİNKAYA Türkiye 7 239 0.7× 110 0.6× 69 0.4× 57 0.7× 53 0.8× 23 341
Nedra Bahri-Ammari Tunisia 12 298 0.8× 292 1.5× 213 1.2× 117 1.5× 85 1.3× 23 505
Lusianus Kusdibyo Indonesia 8 296 0.8× 257 1.3× 146 0.8× 115 1.5× 19 0.3× 27 482
Myungkeun Song South Korea 12 162 0.5× 236 1.2× 85 0.5× 68 0.9× 20 0.3× 19 329
Carina Antonia Hallin Denmark 7 118 0.3× 50 0.3× 81 0.5× 28 0.4× 39 0.6× 18 314
Dixi Zhong China 6 299 0.8× 122 0.6× 45 0.3× 56 0.7× 20 0.3× 9 374

Countries citing papers authored by Betsy Bender Stringam

Since Specialization
Citations

This map shows the geographic impact of Betsy Bender Stringam's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Betsy Bender Stringam with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Betsy Bender Stringam more than expected).

Fields of papers citing papers by Betsy Bender Stringam

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Betsy Bender Stringam. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Betsy Bender Stringam. The network helps show where Betsy Bender Stringam may publish in the future.

Co-authorship network of co-authors of Betsy Bender Stringam

This figure shows the co-authorship network connecting the top 25 collaborators of Betsy Bender Stringam. A scholar is included among the top collaborators of Betsy Bender Stringam based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Betsy Bender Stringam. Betsy Bender Stringam is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

19 of 19 papers shown
1.
Min, Somang, et al.. (2025). Adoption of semiautonomous food delivery robots: Employee experiences and workplace adaptation. International Journal of Hospitality Management. 130. 104274–104274.
2.
3.
Fox, Sarah, et al.. (2023). Charting the Automation of Hospitality: An Interdisciplinary Literature Review Examining the Evolution of Frontline Service work in the Face of Algorithmic Management. Proceedings of the ACM on Human-Computer Interaction. 7(CSCW1). 1–20. 12 indexed citations
4.
VanLeeuwen, Dawn, et al.. (2023). Hey?. 417–427. 13 indexed citations
5.
Fraune, Marlena R., et al.. (2021). Together We can Figure It out: Groups Find Hospitality Robots Easier to Use and Interact With Them More than Individuals. Frontiers in Robotics and AI. 8. 730399–730399. 4 indexed citations
6.
Stringam, Betsy Bender, John Gerdes, & Chris Anderson. (2021). Legal and Ethical Issues of Collecting and Using Online Hospitality Data. Cornell Hospitality Quarterly. 64(1). 54–62. 9 indexed citations
7.
Stringam, Betsy Bender & John Gerdes. (2019). First Impressions in a Mobile World: How Hotel Sites Compare with OTAs, Aggregators and Peer to Peer Accommodations on Website Performance. Journal of Service Science and Management. 12(4). 475–494. 5 indexed citations
8.
Stringam, Betsy Bender & John Gerdes. (2019). Service gap in hotel website load performance. 33(1). 16–29. 21 indexed citations
9.
Stringam, Betsy Bender & Charles G. Partlow. (2015). A Profile of the Hospitality Industry. TU Digital Collections (Thammasat University). 2 indexed citations
10.
Stringam, Betsy Bender & John Gerdes. (2012). An Investigation of the Traveler Rating Lexicon Across Hotel Segments. Journal of Quality Assurance in Hospitality & Tourism. 13(3). 187–211. 8 indexed citations
11.
Stringam, Betsy Bender & John Gerdes. (2010). An Analysis of Word-of-Mouse Ratings and Guest Comments of Online Hotel Distribution Sites. Journal of Hospitality Marketing & Management. 19(7). 773–796. 169 indexed citations
12.
Stringam, Betsy Bender & John Gerdes. (2010). Assessing Differences in Word Use in Online User Generated Travel Reviews across Hotel Segments. ScholarWorks@UMassAmherst (University of Massachusetts Amherst). 2 indexed citations
13.
Stringam, Betsy Bender. (2010). Timeshare and vacation ownership executives’ analysis of the industry and the future. Journal of Retail & Leisure Property. 9(1). 37–54. 16 indexed citations
14.
Stringam, Betsy Bender & John Gerdes. (2010). Are pictures worth a thousand room nights? Success factors for hotel web site design. Journal of Hospitality and Tourism Technology. 1(1). 30–49. 19 indexed citations
15.
Stringam, Betsy Bender, John Gerdes, & Dawn VanLeeuwen. (2010). Assessing the Importance and Relationships of Ratings on User-Generated Traveler Reviews. Journal of Quality Assurance in Hospitality & Tourism. 11(2). 73–92. 71 indexed citations
16.
Gerdes, John, Betsy Bender Stringam, & Robert G. Brookshire. (2008). An integrative approach to assess qualitative and quantitative consumer feedback. Electronic Commerce Research. 8(4). 217–234. 38 indexed citations
17.
Harrill, Rich & Betsy Bender Stringam. (2008). From Sales Tool to Site Development: The Evolution of Destination Marketing on the Web. Tourism Analysis. 13(3). 295–307. 4 indexed citations
18.
Stringam, Betsy Bender. (2008). A comparison of vacation ownership amenities with hotel and resort hotel amenities. Journal of Retail & Leisure Property. 7(3). 186–203. 20 indexed citations
19.
Gerdes, John & Betsy Bender Stringam. (2008). Addressing Researchers' Quest for Hospitality Data: Mechanism for Collecting Data from Web Resources. Tourism Analysis. 13(3). 309–315. 21 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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2026