Alexander P. Henkel

843 total citations · 1 hit paper
15 papers, 546 citations indexed

About

Alexander P. Henkel is a scholar working on Marketing, Social Psychology and Sociology and Political Science. According to data from OpenAlex, Alexander P. Henkel has authored 15 papers receiving a total of 546 indexed citations (citations by other indexed papers that have themselves been cited), including 6 papers in Marketing, 5 papers in Social Psychology and 5 papers in Sociology and Political Science. Recurrent topics in Alexander P. Henkel's work include AI in Service Interactions (4 papers), Service and Product Innovation (4 papers) and Emotional Labor in Professions (3 papers). Alexander P. Henkel is often cited by papers focused on AI in Service Interactions (4 papers), Service and Product Innovation (4 papers) and Emotional Labor in Professions (3 papers). Alexander P. Henkel collaborates with scholars based in Netherlands, Germany and Canada. Alexander P. Henkel's co-authors include Mehmet Okan, Martina Čaić, Johannes Boegershausen, Stefano Bromuri, Deniz İren, Visara Urovi, Jos Lemmink, Noah Castelo, Christian Hildebrand and Anat Rafaeli and has published in prestigious journals such as Journal of Consumer Research, Journal of Service Research and Journal of Consumer Psychology.

In The Last Decade

Alexander P. Henkel

15 papers receiving 523 citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Understanding and Improving Consumer Reactions to Service Bots

2023 93 citations Noah Castelo, Johannes Boegershausen et al. Journal of Consumer Research profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Alexander P. Henkel Netherlands	10	242	204	155	138	111	15	546
Kate Letheren Australia	16	235 1.0×	260 1.3×	130 0.8×	237 1.7×	48 0.4×	35	653
Qian Hu China	10	176 0.7×	229 1.1×	183 1.2×	69 0.5×	29 0.3×	13	513
Stacey G. Robinson United States	10	169 0.7×	305 1.5×	83 0.5×	365 2.6×	247 2.2×	17	678
Reza Etemad‐Sajadi Switzerland	10	113 0.5×	172 0.8×	65 0.4×	160 1.2×	123 1.1×	16	433
Irina Ene Romania	6	320 1.3×	193 0.9×	168 1.1×	81 0.6×	18 0.2×	8	568
TaeWoo Kim United States	6	256 1.1×	173 0.8×	132 0.9×	94 0.7×	17 0.2×	15	508
Athina Ioannou United Kingdom	11	145 0.6×	292 1.4×	88 0.6×	115 0.8×	37 0.3×	18	526
Li Cheng Taiwan	10	118 0.5×	172 0.8×	93 0.6×	95 0.7×	25 0.2×	21	421
Kelly Merrill United States	14	231 1.0×	229 1.1×	143 0.9×	38 0.3×	20 0.2×	24	681

Countries citing papers authored by Alexander P. Henkel

Since Specialization

Citations

This map shows the geographic impact of Alexander P. Henkel's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Alexander P. Henkel with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Alexander P. Henkel more than expected).

Fields of papers citing papers by Alexander P. Henkel

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Alexander P. Henkel. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Alexander P. Henkel. The network helps show where Alexander P. Henkel may publish in the future.

Co-authorship network of co-authors of Alexander P. Henkel

This figure shows the co-authorship network connecting the top 25 collaborators of Alexander P. Henkel. A scholar is included among the top collaborators of Alexander P. Henkel based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Alexander P. Henkel. Alexander P. Henkel is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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15 of 15 papers shown

Castelo, Noah, Johannes Boegershausen, Christian Hildebrand, & Alexander P. Henkel. (2023). Understanding and Improving Consumer Reactions to Service Bots. Journal of Consumer Research. 50(4). 848–863. 93 indexed citations breakdown →

Gleiß, Marco, Alexander P. Henkel, Martin Schäfer, et al.. (2023). From Lab to Pilot Scale: Commissioning of an Integrated Device for the Generation of Crystals. Chemical Engineering & Technology. 46(7). 1511–1520. 5 indexed citations

Čaić, Martina, et al.. (2022). Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots. Journal of service management. 33(6). 27–49. 28 indexed citations

Čaić, Martina, et al.. (2022). A transdisciplinary review and framework of consumer interactions with embodied social robots: Design, delegate, and deploy. International Journal of Consumer Studies. 46(5). 1877–1899. 24 indexed citations

Bromuri, Stefano, et al.. (2022). Comparing Neural Networks for Speech Emotion Recognition in Customer Service Interactions. 2022 International Joint Conference on Neural Networks (IJCNN). 1–8. 6 indexed citations

Bromuri, Stefano, Alexander P. Henkel, Deniz İren, & Visara Urovi. (2020). Using AI to predict service agent stress from emotion patterns in service interactions. Journal of service management. 32(4). 581–611. 24 indexed citations

Henkel, Alexander P., Stefano Bromuri, Deniz İren, & Visara Urovi. (2020). Half human, half machine – augmenting service employees with AI for interpersonal emotion regulation. Journal of service management. 31(2). 247–265. 81 indexed citations

Henkel, Alexander P., et al.. (2020). Evaluation of a Financial Portfolio Visualization using Computer Displays and Mixed Reality Devices with Domain Experts. Data Archiving and Networked Services (DANS). 1–9. 6 indexed citations

Henkel, Alexander P., et al.. (2020). Robotic transformative service research. 18 indexed citations

10.

Henkel, Alexander P., et al.. (2020). Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond. Journal of service management. 31(6). 1131–1148. 133 indexed citations

11.

Niven, Karen, Alexander P. Henkel, & Jennifer Hanratty. (2018). Prosocial versus instrumental motives for interpersonal emotion regulation. Research Publications (Maastricht University). 3(2). 85–96. 15 indexed citations

12.

Henkel, Alexander P., Johannes Boegershausen, JoAndrea Hoegg, Karl Aquino, & Jos Lemmink. (2018). Discounting Humanity: When Consumers are Price Conscious, Employees Appear Less Human. Journal of Consumer Psychology. 28(2). 272–292. 31 indexed citations

13.

Henkel, Alexander P., Johannes Boegershausen, Robert Ciuchita, & Gaby Odekerken‐Schröder. (2017). Storm after the Quiet: How Marketplace Interactions Shape Consumer Resources in Collective Goal Pursuits. Journal of the Association for Consumer Research. 2(1). 26–47. 3 indexed citations

14.

Henkel, Alexander P., Johannes Boegershausen, Anat Rafaeli, & Jos Lemmink. (2017). The Social Dimension of Service Interactions. Journal of Service Research. 20(2). 120–134. 78 indexed citations

15.

Braumann, Chris, et al.. (2009). Kompliziert heilende Wunden und moderne Behandlungsstrategien. 2(1). 5–16. 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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