Standout Papers

Improving the measurement of service quality 1993 2026 2004 2015 2.2k
  1. Improving the measurement of service quality (1993)
    Tom J. Brown, Gilbert A. Churchill et al. Journal of Retailing
  2. The Company and the Product: Corporate Associations and Consumer Product Responses (1997)
    Tom J. Brown, Peter A. Dacin Journal of Marketing
  3. Spreading the Word: Investigating Antecedents of Consumers' Positive Word-of-Mouth Intentions and Behaviors in a Retailing Context (2005)
    Tom J. Brown Journal of the Academy of Marketing Science
  4. Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors (2003)
    D. Todd Donavan, Tom J. Brown et al. Journal of Marketing
  5. The Company and the Product: Corporate Associations and Consumer Product Responses (1997)
    Tom J. Brown, Peter A. Dacin Journal of Marketing
  6. The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)
    Tom J. Brown, John C. Mowen et al. Journal of Marketing Research

Immediate Impact

1 from Science/Nature 141 standout
Sub-graph 1 of 10

Citing Papers

Harnessing the potential of nature-based solutions for mitigating and adapting to climate change
2022 StandoutScience
Corporate Sociopolitical Activism and Firm Value
2020 Standout
45 intermediate papers

Works of Tom J. Brown being referenced

The Company and the Product: Corporate Associations and Consumer Product Responses
1997 Standout
The Company and the Product: Corporate Associations and Consumer Product Responses
1997 Standout
and 3 more

Author Peers

Author Last Decade Papers Cites
Tom J. Brown 4738 5193 3421 47 9.2k
Kenneth R. Evans 7052 4469 2371 82 9.6k
Judy A. Siguaw 3228 2808 2665 83 8.3k
David K. Tse 3578 3207 3820 65 9.4k
Paul G. Patterson 4741 3958 1442 101 8.5k
J. Paul Peter 3026 3405 1220 33 7.4k
Lawrence A. Crosby 4879 3418 1439 35 6.7k
Majken Schultz 4127 2435 4815 85 9.0k
Lois A. Mohr 2874 4301 2524 16 6.5k
Peter A. Dacin 2817 4173 3492 45 8.3k
Sankar Sen 2702 6471 5151 87 10.2k

All Works

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2026