Standout Papers

Brave new world: service robots in the frontline... 2010 2026 2015 2020 1.2k
  1. Brave new world: service robots in the frontline (2018)
    Jochen Wirtz, Paul G. Patterson et al. Journal of service management
  2. Expanding understanding of service exchange and value co-creation: a social construction approach (2010)
    Bo Edvardsson, Bård Tronvoll et al. Journal of the Academy of Marketing Science
  3. Understanding Generation Y and their use of social media: a review and research agenda (2013)
    Ruth N. Bolton, A. Parasuraman et al. Journal of service management
  4. A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors (2017)
    Sabine Benoit, Thomas L. Baker et al. Journal of Business Research
  5. Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? (2020)
    Vinh Nhat Lu, Jochen Wirtz et al. Journal of Service Theory and Practice

Immediate Impact

1 from Science/Nature 77 standout
Sub-graph 1 of 19

Citing Papers

Multimodal Finger‐Shaped Tactile Sensor for Multi‐Directional Force and Material Identification
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Embracing artificial intelligence (AI) with job crafting: Exploring trickle-down effect and employees’ outcomes
2024 Standout
1 intermediate paper

Works of Thorsten Gruber being referenced

Brave new world: service robots in the frontline
2018 Standout

Author Peers

Author Last Decade Papers Cites
Thorsten Gruber 1474 2726 817 2348 61 5.7k
Christian Nitzl 1474 1668 459 1713 35 6.0k
Ming‐Hui Huang 1162 2513 732 2565 69 6.3k
Jan Kietzmann 641 1356 291 3751 96 6.9k
Geoffrey S. Hubona 1216 1539 424 2097 30 6.0k
Ko de Ruyter 1785 3511 485 3306 79 6.5k
Luis V. Casaló 1579 3077 638 5334 88 8.2k
Jeroen Schepers 927 1164 572 1733 35 4.0k
Chieh‐Peng Lin 2336 1264 780 2160 143 5.7k
Raffaele Filieri 1489 3749 386 5955 104 8.0k
Catherine Prentice 1685 1857 697 2380 123 4.7k

All Works

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Rankless by CCL
2026