Immediate Impact
58 standout
Citing Papers
Employee turnover dynamics in the hospitality industry vs. the overall economy
2023 Standout
Anthropomorphism and social presence in Human–Virtual service assistant interactions: The role of dialog length and attitudes
2022 Standout
Works of Robin N. Shaw being referenced
Predicting the Likelihood of Voiced Complaints in the Self-Service Technology Context
2009
Conceptualizing the Influence of the Self-Service Technology Context on Consumer Voice
2005
Author Peers
| Author | Last Decade | Papers | Cites | |||
|---|---|---|---|---|---|---|
| Robin N. Shaw | 319 | 159 | 276 | 35 | 617 | |
| Sean McGinley | 321 | 175 | 258 | 38 | 628 | |
| Youngsoo Choi | 240 | 122 | 221 | 42 | 614 | |
| Bill Ryan | 253 | 162 | 234 | 40 | 680 | |
| Cheri A. Young | 296 | 161 | 248 | 32 | 707 | |
| Baker Ayoun | 185 | 110 | 300 | 36 | 610 | |
| Brendan T. Chen | 338 | 155 | 167 | 25 | 515 | |
| Darren Lee‐Ross | 202 | 115 | 352 | 38 | 601 | |
| A. Akın Aksu | 395 | 97 | 232 | 33 | 646 | |
| Jill Poulston | 314 | 96 | 293 | 35 | 713 | |
| Ruth Taylor | 302 | 100 | 145 | 26 | 547 |
All Works
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