Immediate Impact
64 standout
Citing Papers
Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
2023 Standout
Investigating the double-edged sword effect of AI awareness on employee's service innovative behavior
2022 Standout
Works of Meredith H. Croyle being referenced
Are emotional display rules formal job requirements? Examination of employee and supervisor perceptions
2006
The dimensionality and antecedents of emotional labor strategies
2004 Standout
Author Peers
| Author | Last Decade | Papers | Cites | |||
|---|---|---|---|---|---|---|
| Meredith H. Croyle | 918 | 379 | 628 | 3 | 1.0k | |
| Anna F. Schewe | 685 | 313 | 503 | 3 | 898 | |
| Ellen Heuven | 507 | 394 | 659 | 6 | 1.1k | |
| David N. Dickter | 560 | 239 | 589 | 9 | 874 | |
| Simona Gilboa | 257 | 355 | 623 | 4 | 921 | |
| Erin M. Richard | 606 | 392 | 538 | 21 | 1.0k | |
| Christopher R. Warren | 340 | 482 | 518 | 11 | 996 | |
| Jeffrey T. Walsh | 305 | 319 | 698 | 10 | 1.0k | |
| Nestor K. Ovalle | 220 | 247 | 638 | 8 | 982 | |
| Elpine M. de Boer | 239 | 340 | 597 | 6 | 1.0k | |
| Jennifer L. Burnfield | 283 | 358 | 645 | 9 | 951 |
All Works
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