Standout Papers

Dineserv: A Tool for Measuring Service Quality in Restaurants 1995 2026 2005 2015 562
  1. Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)
    Pete Stevens, Bonnie J. Knutson et al. Cornell Hotel and Restaurant Administration Quarterly

Immediate Impact

61 standout
Sub-graph 1 of 22

Citing Papers

Agriculture and environmental management through nanotechnology: Eco-friendly nanomaterial synthesis for soil-plant systems, food safety, and sustainability
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Integrating the norm activation model and theory of planned behaviour to investigate farmer pro-environmental behavioural intention
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2 intermediate papers

Works of Mark Patton being referenced

Dineserv: A Tool for Measuring Service Quality in Restaurants
1995 Standout
Lodgserv: A Service Quality Index for the Lodging Industry
1990

Author Peers

Author Last Decade Papers Cites
Mark Patton 976 185 757 485 13 1.2k
Pete Stevens 977 153 779 489 12 1.2k
Raymond Chu 747 123 640 951 9 1.4k
Gerrard Macintosh 889 171 718 449 20 1.3k
Tat Y. Choi 625 102 552 718 7 1.1k
Antonella Carù 474 120 931 680 24 1.4k
David J. Kwun 503 84 669 701 22 1.1k
Joe Hutchinson 549 76 402 544 24 1.0k
Mary Ann McGrath 474 75 1021 526 26 1.4k
Rosa María Rodríguez Artola 769 67 870 1019 23 1.6k
Sheryl F. Kline 488 103 402 613 41 1.1k

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