Standout Papers

Service Research Priorities: Managing and Delivering Service in Turbulent Times 2021 2026 2022 2024182
  1. Service Research Priorities: Managing and Delivering Service in Turbulent Times (2021)
    Amy L. Ostrom, Joy M. Field et al. Journal of Service Research

Immediate Impact

58 standout
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Citing Papers

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Works of Joy M. Field being referenced

Service Research Priorities: Managing and Delivering Service in Turbulent Times
2021 Standout
Service operations: what’s next?
2018

Author Peers

Author Last Decade Papers Cites
Joy M. Field 343 544 517 391 39 1.3k
Fred Lemke 370 757 557 566 33 1.6k
Gary L. Frankwick 352 317 538 541 44 1.2k
Hamzah Elrehail 199 373 388 584 47 1.7k
Cengiz Yılmaz 211 366 566 734 40 1.6k
Colin B. Gabler 228 601 515 626 48 1.4k
Pratyush Nidhi Sharma 174 470 422 304 26 1.6k
Pierre Hadaya 307 422 334 393 35 1.7k
Diógenes de Souza Bido 249 318 376 469 54 1.7k
Scott B. Friend 221 356 540 301 43 1.0k
Johannes Habel 178 623 633 373 52 1.4k

All Works

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2026