Standout Papers

The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor ... 2002 2026 2010 2018 778
  1. The Customer Orientation of Service Workers: Personality Trait Effects on Self-and Supervisor Performance Ratings (2002)
    Tom J. Brown, John C. Mowen et al. Journal of Marketing Research
  2. Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors (2003)
    D. Todd Donavan, Tom J. Brown et al. Journal of Marketing

Immediate Impact

3 by Nobel laureates 6 from Science/Nature 55 standout
Sub-graph 1 of 20

Citing Papers

Quantifying the impact of misinformation and vaccine-skeptical content on Facebook
2024 StandoutScience
Competing during a pandemic? Retailers’ ups and downs during the COVID-19 outbreak
2020 Standout
1 intermediate paper

Works of John C. Mowen being referenced

Waiting in the emergency room: how to improve patient satisfaction.
1993
Joint effects of assigned goal level and incentive structure on task performance: A laboratory study.
1981

Author Peers

Author Last Decade Papers Cites
John C. Mowen 2029 2252 1849 89 5.2k
Catherine Prentice 1857 1685 2380 123 4.7k
George R. Franke 1823 1788 1683 65 6.2k
Joseph A. Cote 1806 2115 1456 52 5.5k
IpKin Anthony Wong 2535 1692 3492 192 5.7k
Emin Babakus 1691 4015 2013 109 6.3k
William B. Locander 1733 1675 1507 66 4.4k
Won‐Moo Hur 1857 2723 1813 123 5.0k
Marcia J. Simmering 1017 1860 1449 33 5.3k
Thomas W. Leigh 1458 1815 1404 45 4.0k
Batia M. Wiesenfeld 813 2308 3125 69 5.8k

All Works

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Rankless by CCL
2026