Standout Papers

Brave new world: ... 1984 2026 1998 2012 1.2k
  1. Brave new world: service robots in the frontline (2018)
    Jochen Wirtz, Paul G. Patterson et al. Journal of service management
  2. Congruency of scent and music as a driver of in-store evaluations and behavior (2001)
    Anna S. Mattila, Jochen Wirtz Journal of Retailing
  3. Services Marketing: People, Technology, Strategy (1984)
    Jochen Wirtz, Christopher Lovelock RePEc: Research Papers in Economics
  4. Managing brands and customer engagement in online brand communities (2013)
    Jochen Wirtz, Anouk Den Ambtman et al. Journal of service management
  5. Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? (2020)
    Vinh Nhat Lu, Jochen Wirtz et al. Journal of Service Theory and Practice
  6. AI in marketing, consumer research and psychology: A systematic literature review and research agenda (2021)
    Marcello M. Mariani, Rodrigo Perez‐Vega et al. Psychology and Marketing
  7. Artificial intelligence in marketing: Topic modeling, scientometric analysis, and research agenda (2020)
    Mekhail Mustak, Joni Salminen et al. Journal of Business Research
  8. Corporate digital responsibility (2019)
    Lara Lobschat, Benjamin Mueller et al. Journal of Business Research
  9. Service robots: Applying social exchange theory to better understand human–robot interactions (2022)
    Hyunsu Kim, Kevin Kam Fung So et al. Tourism Management
  10. Artificial intelligence empowered conversational agents: A systematic literature review and research agenda (2023)
    Marcello M. Mariani, Jochen Wirtz et al. Journal of Business Research
  11. Corporate Digital Responsibility in Service Firms and Their Ecosystems (2022)
    Jochen Wirtz, Werner H. Kunz et al. Journal of Service Research
  12. Digital transformation: A multidisciplinary perspective and future research agenda (2024)
    Justin Paul, Akiko Ueno et al. International Journal of Consumer Studies

Immediate Impact

1 from Science/Nature 104 standout
Sub-graph 1 of 16

Citing Papers

Artificial intelligence and illusions of understanding in scientific research
2024 StandoutNature
Self-Driving Laboratories for Chemistry and Materials Science
2024 Standout
3 intermediate papers

Works of Jochen Wirtz being referenced

Service robots, agency and embarrassing service encounters
2021
Brave new world: service robots in the frontline
2018 Standout
and 1 more

Author Peers

Author Last Decade Papers Cites
Jochen Wirtz 6730 4602 5525 171 12.6k
Carlos Flavián 5346 3474 7668 167 13.3k
James R. Bettman 10413 3400 6994 133 24.2k
Doğan Gürsoy 5012 4187 13604 220 19.5k
Martin Wetzels 6153 5397 7049 143 16.6k
Paul G. Patterson 3958 4741 3131 101 8.5k
Anna S. Mattila 11086 8652 9043 341 18.2k
Roland T. Rust 11514 9642 6553 160 21.1k
Ned Kock 3346 2906 5216 143 14.7k
Jun‐Hwa Cheah 3678 2523 3856 138 10.8k
John Hulland 3209 2931 3745 73 12.0k

All Works

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Rankless by CCL
2026