Standout Papers

Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing 2021 2026 2022 2024187
  1. Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing (2021)
    Ja‐Shen Chen et al. International Journal of Retail & Distribution Management
  2. How does digital technology usage benefit firm performance? Digital transformation strategy and organisational innovation as mediators (2021)
    Hung‐Tai Tsou, Ja‐Shen Chen Technology Analysis and Strategic Management

Immediate Impact

55 standout
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Citing Papers

Consumers' continuance intention towards metaverse-based virtual stores: A multi-study perspective
2024 Standout
Alliances and digital transformation are crucial for benefiting from dynamic supply chain capabilities during times of crisis: A multi-method study
2024 Standout
1 intermediate paper

Works of Ja‐Shen Chen being referenced

How does digital technology usage benefit firm performance? Digital transformation strategy and organisational innovation as mediators
2021 Standout
Breakthrough innovation: the roles of dynamic innovation capabilities and open innovation activities
2013
and 2 more

Author Peers

Author Last Decade Papers Cites
Ja‐Shen Chen 601 928 563 774 769 50 2.5k
Sven Heidenreich 604 1075 610 876 820 70 2.8k
Suraksha Gupta 611 1290 328 998 827 75 2.7k
Susan M. Mudambi 667 1041 514 1350 762 35 2.5k
Ali Quazi 645 987 570 622 899 88 2.3k
Scott Weaven 880 1046 632 1293 953 107 3.2k
Edward Ramirez 509 1132 346 672 761 27 2.4k
Subin Im 594 903 415 748 1110 30 2.6k
Shampy Kamboj 452 963 600 1146 463 47 2.3k
Ali Kara 1060 1168 354 806 720 90 2.9k
K. Sivakumar 838 1339 513 976 653 55 2.6k

All Works

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Rankless by CCL
2026