Standout Papers
Immediate Impact
139 standout
Citing Papers
Customer experience: fundamental premises and implications for research
2020 Standout
Chatbot e-service and customer satisfaction regarding luxury brands
2018 Standout
Works of James H. McAlexander being referenced
Transcendent customer experience and brand community
2007
Building Brand Community
2002 Standout
Author Peers
| Author | Last Decade | Papers | Cites | |||
|---|---|---|---|---|---|---|
| James H. McAlexander | 1269 | 2434 | 2577 | 28 | 3.9k | |
| John W. Schouten | 1335 | 2769 | 3149 | 46 | 4.9k | |
| Michael R. Solomon | 991 | 1611 | 2699 | 53 | 4.1k | |
| Thomas C. O’Guinn | 1226 | 3042 | 4344 | 35 | 6.4k | |
| Hope Jensen Schau | 1290 | 3218 | 3149 | 63 | 5.2k | |
| Albert M. Muñiz | 1731 | 3981 | 3918 | 18 | 5.8k | |
| Pamela M. Homer | 1096 | 2453 | 3418 | 43 | 5.2k | |
| Banwari Mittal | 1958 | 2550 | 3861 | 53 | 5.3k | |
| Sidney J. Levy | 940 | 1243 | 1854 | 53 | 3.5k | |
| Andrew A. Mitchell | 681 | 1979 | 2811 | 28 | 3.9k | |
| Kent Grayson | 1794 | 1745 | 1998 | 32 | 4.0k |
All Works
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