Standout Papers

AI-powered chatbot communication with customers: Dialogic interactions, ... 2020 2026 2022 2024215
  1. AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior (2022)
    Hua Jiang, Yang Cheng et al. Computers in Human Behavior
  2. Customer–brand relationship in the era of artificial intelligence: understanding the role of chatbot marketing efforts (2021)
    Yang Cheng, Hua Jiang Journal of Product & Brand Management
  3. How Do AI-driven Chatbots Impact User Experience? Examining Gratifications, Perceived Privacy Risk, Satisfaction, Loyalty, and Continued Use (2020)
    Yang Cheng, Hua Jiang Journal of Broadcasting & Electronic Media

Immediate Impact

54 standout
Sub-graph 1 of 23

Citing Papers

How do tourism activities and induced awe affect tourists’ pro-environmental behavior?
2024 Standout
Factors affecting performance expectancy and intentions to use ChatGPT: Using SmartPLS to advance an information technology acceptance framework
2024 Standout
2 intermediate papers

Works of Hua Jiang being referenced

Customer–brand relationship in the era of artificial intelligence: understanding the role of chatbot marketing efforts
2021 Standout
A model of work–life conflict and quality of employee–organization relationships (EORs): Transformational leadership, procedural justice, and family-supportive workplace initiatives
2011

Author Peers

Author Last Decade Papers Cites
Hua Jiang 506 701 326 434 54 1.6k
Ahsan Ali 498 744 396 176 59 1.8k
Amitabh Anand 356 405 133 317 68 1.4k
Yang Cheng 763 1162 211 537 71 2.0k
Yeunjae Lee 654 497 368 127 66 1.5k
Mark A. Fuller 431 668 412 121 42 1.9k
Niki Panteli 483 551 420 134 85 1.5k
Han Zhang 408 1320 121 404 52 2.0k
Jacob Weisberg 302 511 396 148 45 2.1k
Ardion Beldad 227 907 195 163 42 1.7k
Joon Soo Lim 463 940 136 172 42 1.6k

All Works

Loading papers...

Rankless by CCL
2026