Immediate Impact
1 from Science/Nature 70 standout
Citing Papers
Expectancy-disconfirmation and consumer satisfaction: A meta-analysis
2025 Standout
Past, present, and future of customer engagement
2021 Standout
Works of H.C.A. Roest being referenced
The impact of consumer Internet experience on channel preference and usage intentions across the different stages of the buying process
2007
Assimilation processes in service satisfaction formation
1995
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| H.C.A. Roest | 250 | 299 | 16 | 163 | 14 | 417 | |
| Neale Slack | 236 | 290 | 24 | 197 | 17 | 484 | |
| Doreén Pick | 228 | 307 | 27 | 240 | 17 | 483 | |
| Srinivasan Swaminathan | 273 | 270 | 23 | 200 | 21 | 472 | |
| Sidney J. Arenson | 254 | 306 | 45 | 185 | 18 | 503 | |
| Aleksandra Pisnik | 204 | 315 | 17 | 167 | 15 | 458 | |
| Hung‐Chang Chiu | 184 | 357 | 27 | 280 | 7 | 499 | |
| Frank J. Franzak | 163 | 213 | 20 | 187 | 24 | 448 | |
| Jan F. Klein | 127 | 319 | 13 | 197 | 13 | 417 | |
| Bendik M. Samuelsen | 185 | 258 | 24 | 179 | 16 | 394 | |
| Brian R. Kinard | 187 | 259 | 37 | 194 | 19 | 438 |
All Works
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