Immediate Impact
72 standout
Citing Papers
Expectancy-disconfirmation and consumer satisfaction: A meta-analysis
2025 Standout
Going beyond the untold facts in PLS–SEM and moving forward
2024 Standout
Works of Forrest V. Morgeson being referenced
The American Customer Satisfaction Index (ACSI): A sample dataset and description
2023
Do managers know what their customers think and why?
2016
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Forrest V. Morgeson | 1020 | 949 | 329 | 583 | 33 | 2.2k | |
| Terrence J. Levesque | 1879 | 1424 | 104 | 802 | 20 | 2.5k | |
| Alex Bitektine | 822 | 359 | 105 | 606 | 17 | 2.3k | |
| Martin Binks | 942 | 452 | 86 | 313 | 34 | 2.4k | |
| Christopher Wickert | 776 | 781 | 64 | 295 | 59 | 2.3k | |
| Patrick Haack | 774 | 280 | 91 | 496 | 34 | 1.9k | |
| Timothy J. Rowley | 743 | 581 | 77 | 581 | 15 | 3.0k | |
| Barbara R. Lewis | 1959 | 1250 | 38 | 658 | 40 | 2.6k | |
| Brendan Gray | 725 | 565 | 84 | 439 | 44 | 2.0k | |
| Marya Besharov | 1321 | 295 | 68 | 668 | 24 | 2.5k | |
| Gary W. Loveman | 2084 | 1260 | 72 | 683 | 14 | 2.9k |
All Works
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