Standout Papers
Immediate Impact
67 standout
Citing Papers
Alliances and digital transformation are crucial for benefiting from dynamic supply chain capabilities during times of crisis: A multi-method study
2024 Standout
The Caring Machine: Feeling AI for Customer Care
2023 Standout
Works of F. Ian Stuart being referenced
Designing and executing memorable service experiences: Lights, camera, experiment, integrate, action!
2006
Toward an integrative approach to designing service experiences
2004
Author Peers
| Author | Last Decade | Papers | Cites | |||
|---|---|---|---|---|---|---|
| F. Ian Stuart | 412 | 714 | 689 | 14 | 1.3k | |
| Sohel Ahmad | 397 | 579 | 503 | 18 | 1.3k | |
| Gilbert N. Nyaga | 349 | 894 | 866 | 16 | 1.4k | |
| Stephanie Slater | 306 | 652 | 394 | 18 | 1.1k | |
| Robert E. Krapfel | 580 | 600 | 414 | 24 | 1.2k | |
| Seán de Búrca | 254 | 755 | 779 | 19 | 1.2k | |
| Cindy Claycomb | 441 | 696 | 550 | 23 | 1.4k | |
| Thomas W. Speh | 323 | 1016 | 1056 | 27 | 1.7k | |
| Ron McLachlin | 255 | 679 | 663 | 12 | 1.2k | |
| Philip B. Crosby | 428 | 591 | 748 | 20 | 1.7k | |
| Colin Armistead | 332 | 507 | 691 | 51 | 1.3k |
All Works
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