Standout Papers
- Adapting the SERVQUAL scale to hospital services: an empirical investigation. (1992)
Immediate Impact
1 from Science/Nature 68 standout
Citing Papers
Someone out there? A study on the social presence of anthropomorphized chatbots
2022 Standout
Social interactions in the metaverse: Framework, initial evidence, and research roadmap
2022 Standout
Works of Emin Babakus being referenced
The effects of social- and self-motives on the intentions to share positive and negative word of mouth
2013
The Role of Emotional Exhaustion in Sales Force Attitude and Behavior Relationships
1999
Author Peers
| Author | Last Decade | Papers | Cites | |||
|---|---|---|---|---|---|---|
| Emin Babakus | 4015 | 1691 | 2013 | 109 | 6.3k | |
| Uğur Yavaş | 3599 | 1792 | 2031 | 187 | 5.7k | |
| Mark Peterson | 2622 | 1297 | 1947 | 158 | 7.5k | |
| Jon L. Pierce | 4720 | 1412 | 2765 | 74 | 9.8k | |
| Timothy R. Hinkin | 4102 | 910 | 2340 | 57 | 9.1k | |
| Janet R. McColl‐Kennedy | 4274 | 4484 | 2732 | 123 | 7.8k | |
| James S. Boles | 5933 | 1394 | 4085 | 81 | 8.9k | |
| M. Ronald Buckley | 4219 | 626 | 2254 | 169 | 8.5k | |
| John C. Mowen | 2252 | 2029 | 1849 | 89 | 5.2k | |
| Philip H. Mirvis | 2295 | 581 | 1457 | 86 | 6.5k | |
| Paula C. Morrow | 2971 | 599 | 1308 | 87 | 5.4k |
All Works
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