Immediate Impact
1 from Science/Nature 56 standout
Citing Papers
The Caring Machine: Feeling AI for Customer Care
2023 Standout
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
2023 Standout
Works of Elmar Sauerwein being referenced
The factor structure of customer satisfaction
2002
How to delight your customers
1996
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Elmar Sauerwein | 98 | 621 | 398 | 358 | 9 | 1.1k | |
| Franz Bailom | 185 | 578 | 415 | 307 | 10 | 1.1k | |
| Wendell R. Smith | 226 | 336 | 695 | 326 | 9 | 1.4k | |
| Darko Prebežac | 91 | 404 | 302 | 472 | 21 | 944 | |
| Richard M. Sparkman | 240 | 297 | 303 | 404 | 11 | 1.3k | |
| Viraiyan Teeroovengadum | 146 | 456 | 310 | 469 | 25 | 1.1k | |
| David Wan | 200 | 366 | 239 | 525 | 19 | 1.0k | |
| Richard R. Brand | 163 | 816 | 556 | 337 | 14 | 1.1k | |
| Bernie J. Grablowsky | 232 | 271 | 209 | 320 | 8 | 1.2k | |
| Vijay K. Patel | 200 | 280 | 225 | 246 | 5 | 930 | |
| Andreas Andronikidis | 219 | 320 | 429 | 678 | 47 | 1.4k |
All Works
Loading papers...