Standout Papers

Social media technology usage and customer relationship performance: A capabilities-based examinat... 2013 2026 2017 2021 523
  1. Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2013)
    Kevin J. Trainor, James “Mick” Andzulis et al. Journal of Business Research
  2. Understanding social media effects across seller, retailer, and consumer interactions (2013)
    Adam Rapp, Lauren Skinner Beitelspacher et al. Journal of the Academy of Marketing Science

Immediate Impact

59 standout
Sub-graph 1 of 21

Citing Papers

A typology of validity: content, face, convergent, discriminant, nomological and predictive validity
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A comprehensive review on smart and sustainable agriculture using IoT technologies
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2 intermediate papers

Works of Adam Rapp being referenced

Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance
2015
Gaining and leveraging customer-based competitive intelligence: the pivotal role of social capital and salesperson adaptive selling skills
2012

Author Peers

Author Last Decade Papers Cites
Adam Rapp 1253 1082 673 1494 24 2.9k
Fareena Sultan 964 1317 538 1662 31 3.3k
Jyh‐Shen Chiou 1335 1048 510 1793 49 3.2k
Thomas Gruen 1513 629 480 1472 29 3.0k
Sandra Streukens 1468 1103 540 1246 36 3.1k
Ashutosh Patil 975 763 807 1094 11 2.9k
Stephen J. Carson 1143 1292 995 1685 21 3.8k
Manjit S. Yadav 1323 702 729 1295 29 3.3k
Raj Agnihotri 1672 1317 828 1855 75 3.7k
Johan Arndt 1317 562 822 1503 54 3.5k
James Agarwal 973 1305 673 2250 40 3.9k

All Works

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2026