A conceptual framework for understanding e-service quality : implications for future research and managerial practice
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doi.org/w477458 →Countries where authors are citing A conceptual framework for understanding e-service quality : implications for future research and managerial practice
This map shows the geographic impact of A conceptual framework for understanding e-service quality : implications for future research and managerial practice. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by A conceptual framework for understanding e-service quality : implications for future research and managerial practice with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites A conceptual framework for understanding e-service quality : implications for future research and managerial practice more than expected).
Fields of papers citing A conceptual framework for understanding e-service quality : implications for future research and managerial practice
This network shows the impact of A conceptual framework for understanding e-service quality : implications for future research and managerial practice. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the A conceptual framework for understanding e-service quality : implications for future research and managerial practice.
About A conceptual framework for understanding e-service quality : implications for future research and managerial practice
This paper, published in 2000, received 590 indexed citations . Written by Valarie A. Zeithaml, A. Parasuraman and Arvind Malhotra covering the research area of Information Systems and Management, Organizational Behavior and Human Resource Management and Sociology and Political Science. It is primarily cited by scholars working on Information Systems and Management (431 citations), Organizational Behavior and Human Resource Management (412 citations), Sociology and Political Science (259 citations), Marketing (239 citations) and Strategy and Management (42 citations). Published in Marketing Science Institute eBooks.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.
This paper is also available at doi.org/w477458.