Stephen K. Kwan

912 total citations
27 papers, 466 citations indexed

About

Stephen K. Kwan is a scholar working on Marketing, Strategy and Management and Sociology and Political Science. According to data from OpenAlex, Stephen K. Kwan has authored 27 papers receiving a total of 466 indexed citations (citations by other indexed papers that have themselves been cited), including 12 papers in Marketing, 8 papers in Strategy and Management and 5 papers in Sociology and Political Science. Recurrent topics in Stephen K. Kwan's work include Digital Platforms and Economics (6 papers), Service and Product Innovation (6 papers) and Customer Service Quality and Loyalty (5 papers). Stephen K. Kwan is often cited by papers focused on Digital Platforms and Economics (6 papers), Service and Product Innovation (6 papers) and Customer Service Quality and Loyalty (5 papers). Stephen K. Kwan collaborates with scholars based in United States, United Kingdom and Finland. Stephen K. Kwan's co-authors include Jim Spohrer, Mikko Hänninen, Lasse Mitronen, Paul P. Maglio, Soumitra Dutta, Arie Segev, Eileen M. Trauth, Paulo M. Camargo, Perry R. Klokkevold and E. Barrie Kenney and has published in prestigious journals such as Journal of the American College of Cardiology, Journal of Periodontology and Journal of Retailing and Consumer Services.

In The Last Decade

Stephen K. Kwan

26 papers receiving 424 citations

Peers

Stephen K. Kwan

MARKE

SPS

OBHRM

MIS

Michael Gravier United States

Graham Wood United Kingdom

Zhuo Cheng Hong Kong

Luca Carrubbo Italy

Kim Normann Andersen Denmark

Federico Brunetti Italy

Christine Pitt Sweden

Thomas Meiren Germany

Nico Wiegand Germany

Margarita Išoraitė Lithuania

Michael Gravier United States

Stephen K. Kwan

122 ×0.5

MARKE

82 ×0.8

SPS

102 ×1.1

OBHRM

191 ×2.3

130 ×1.8

MIS

Citations per year, relative to Stephen K. Kwan Stephen K. Kwan (= 1×) peers Michael Gravier

Countries citing papers authored by Stephen K. Kwan

Since Specialization

Citations

This map shows the geographic impact of Stephen K. Kwan's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Stephen K. Kwan with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Stephen K. Kwan more than expected).

Fields of papers citing papers by Stephen K. Kwan

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Stephen K. Kwan. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Stephen K. Kwan. The network helps show where Stephen K. Kwan may publish in the future.

Co-authorship network of co-authors of Stephen K. Kwan

This figure shows the co-authorship network connecting the top 25 collaborators of Stephen K. Kwan. A scholar is included among the top collaborators of Stephen K. Kwan based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Stephen K. Kwan. Stephen K. Kwan is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Hänninen, Mikko, Stephen K. Kwan, & Lasse Mitronen. (2020). From the store to omnichannel retail: looking back over three decades of research. The International Review of Retail Distribution and Consumer Research. 31(1). 1–35. 62 indexed citations

Hänninen, Mikko, Lasse Mitronen, & Stephen K. Kwan. (2019). Multi-sided marketplaces and the transformation of retail: A service systems perspective. Journal of Retailing and Consumer Services. 49. 380–388. 46 indexed citations

Kwan, Stephen K., et al.. (2016). Global Perspectives on Service Science: Japan. Digital Access to Libraries (Université catholique de Louvain (UCL), l'Université de Namur (UNamur) and the Université Saint-Louis (USL-B)). 5 indexed citations

Spohrer, Jim, et al.. (2016). Serviceology for Smart Service System. CERN Document Server (European Organization for Nuclear Research). 4 indexed citations

Maglio, Paul P., Stephen K. Kwan, & Jim Spohrer. (2015). Commentary—Toward a Research Agenda for Human-Centered Service System Innovation. Service Science. 7(1). 1–10. 52 indexed citations

Kwan, Stephen K., et al.. (2014). Maintaining Consistent Customer Experience in Service System Networks. Service Science. 6(2). 136–147. 5 indexed citations

Cesarotti, Vittorio, et al.. (2014). Designing Multichannel Value Propositions to Enhance Value-Cocreation Phenomenon. International Journal of Service Science Management Engineering and Technology. 5(1). 14–44. 6 indexed citations

Kwan, Stephen K., et al.. (2012). Moving from B2X to B2X2Y value propositions in service system networks. 1 indexed citations

Kwan, Stephen K., et al.. (2008). Using information noise to compute the economic benefit of a search service. San José State University ScholarWorks (San Jose State University). 19(1). 3 indexed citations

10.

Kwan, Stephen K., et al.. (2008). An Evolutionary Framework of Service Systems. Ha'erbin gongye daxue xuebao. 10 indexed citations

11.

Kwan, Stephen K., et al.. (2008). A Web Search Model for Strategic Decision Making. San José State University ScholarWorks (San Jose State University). 2(3). 2 indexed citations

12.

Pena, Ramona N., John Webster, Stephen K. Kwan, Jan O. Korbel, & Bruce Whitelaw. (2004). Transgene Methylation in Mice Reflects Copy Number But Not Expression Level. Molecular Biotechnology. 26(3). 215–220. 5 indexed citations

13.

Kwan, Stephen K. & Joel West. (2004). Heterogeneity of IT Importance: Implications for Enterprise IT Portfolio Management. 7 indexed citations

14.

Kwan, Stephen K., Vojislav Lekovic, Paulo M. Camargo, et al.. (1998). The Use of Autogenous Periosteal Grafts as Barriers for the Treatment of Intrabony Defects in Humans. Journal of Periodontology. 69(11). 1203–1209. 46 indexed citations

15.

Dutta, Soumitra, Stephen K. Kwan, & Arie Segev. (1998). Business transformation in electronic commerce:. European Management Journal. 16(5). 540–551. 33 indexed citations

16.

Roth, James A., Stephen K. Kwan, Kevin J. Ferrick, et al.. (1992). Comparison of left ventricular cryolesions created by liquid nitrogen and nitrous oxide. Journal of the American College of Cardiology. 20(6). 1425–1429. 8 indexed citations

17.

Kwan, Stephen K., Mark M. Davis, & Allen G. Greenwood. (1988). A simulation model for determining variable worker requirements in a service operation with time-dependent customer demand. Queueing Systems. 3(3). 265–275. 11 indexed citations

18.

Kwan, Stephen K., et al.. (1985). Gender differences and computing: Students' assessment of societal influences. 1(3). 187–194. 15 indexed citations

19.

Trauth, Eileen M., et al.. (1984). Channel selection and effective communication for managerial decision making. ACM Transactions on Information Systems. 2(2). 123–140. 7 indexed citations

20.

Kwan, Stephen K.. (1982). A job contractor function in computing system scheduling. Medical Entomology and Zoology. 3 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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