Jerrold K. Leong

739 total citations
20 papers, 585 citations indexed

About

Jerrold K. Leong is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and Information Systems and Management. According to data from OpenAlex, Jerrold K. Leong has authored 20 papers receiving a total of 585 indexed citations (citations by other indexed papers that have themselves been cited), including 12 papers in Organizational Behavior and Human Resource Management, 7 papers in Sociology and Political Science and 7 papers in Information Systems and Management. Recurrent topics in Jerrold K. Leong's work include Customer Service Quality and Loyalty (10 papers), Technology Adoption and User Behaviour (6 papers) and Digital Marketing and Social Media (6 papers). Jerrold K. Leong is often cited by papers focused on Customer Service Quality and Loyalty (10 papers), Technology Adoption and User Behaviour (6 papers) and Digital Marketing and Social Media (6 papers). Jerrold K. Leong collaborates with scholars based in United States, Iraq and South Korea. Jerrold K. Leong's co-authors include Woo Gon Kim, Yong‐Ki Lee, Bongkosh Rittichainuwat, Hailin Qu, Murat Hançer, Patrick J. Moreo, Melih Madanoglu, Henry Tsai, Sunny Ham and Cheng–I Wei and has published in prestigious journals such as International Journal of Hospitality Management, Journal of Travel & Tourism Marketing and Journal of Hospitality & Tourism Research.

In The Last Decade

Jerrold K. Leong

20 papers receiving 498 citations

Peers

Jerrold K. Leong

OBHRM

SPS

MARKE

ISM

Mustafa Tepeci Türkiye

Brendan T. Chen Taiwan

Nien‐Te Kuo Taiwan

Salleh Mohd Radzi Malaysia

Jéssica Vieira de Souza Meira United States

Gisela Demo Brazil

Shiang‐Lih Chen McCain United States

Mehmet Bahrı Saydam Cyprus

Philipp Boksberger Switzerland

Wen Ji China

Mustafa Tepeci Türkiye

Jerrold K. Leong

343 ×0.9

OBHRM

209 ×0.9

SPS

203 ×1.3

MARKE

79 ×0.8

40 ×0.4

ISM

Citations per year, relative to Jerrold K. Leong Jerrold K. Leong (= 1×) peers Mustafa Tepeci

Countries citing papers authored by Jerrold K. Leong

Since Specialization

Citations

This map shows the geographic impact of Jerrold K. Leong's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jerrold K. Leong with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jerrold K. Leong more than expected).

Fields of papers citing papers by Jerrold K. Leong

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Jerrold K. Leong. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jerrold K. Leong. The network helps show where Jerrold K. Leong may publish in the future.

Co-authorship network of co-authors of Jerrold K. Leong

This figure shows the co-authorship network connecting the top 25 collaborators of Jerrold K. Leong. A scholar is included among the top collaborators of Jerrold K. Leong based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Jerrold K. Leong. Jerrold K. Leong is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Lee, Kai-Sean, et al.. (2018). The good, the bad, and the ugly : Abusive behaviors among culinary instructors towards university students – A Malaysian case study. International Journal of Tourism and Hospitality Research. 32(10). 115–126. 1 indexed citations

Erkmen, Ezgi, Murat Hançer, & Jerrold K. Leong. (2017). How Internal Branding Process Really Pays Off Through Brand Trust. Tourism Analysis. 22(3). 309–322. 10 indexed citations

Leong, Jerrold K. & Murat Hançer. (2013). Crisis Management Preparedness to Protect Food Products in a Foodservice Operation. Journal of Hospitality Marketing & Management. 23(2). 178–217. 2 indexed citations

Leong, Jerrold K. & Murat Hançer. (2010). International Foodservice and Sanitation Management Curricula to Enhance Student Skills. Journal of Hospitality Marketing & Management. 19(2). 137–156. 5 indexed citations

Shin, Yeon Ho, Murat Hançer, Jerrold K. Leong, & Radesh Palakurthi. (2010). An Investigation of Systematic Risk Determinants in the Casino Industry. Tourism Analysis. 15(6). 689–700. 2 indexed citations

Leong, Jerrold K., et al.. (2008). Senior Citizens' Perceived Service Levels in Three Restaurant Sectors. Journal of Foodservice Business Research. 11(2). 202–219. 12 indexed citations

Tavitiyaman, Pimtong, et al.. (2008). The Effectiveness of Lodging Crisis Management Plans. Journal of Quality Assurance in Hospitality & Tourism. 8(4). 24–60. 3 indexed citations

Leong, Jerrold K., et al.. (2005). The Effect of Perceived Risk on Purchase Intention in Purchasing Airline Tickets Online. Journal of Hospitality & Leisure Marketing. 13(2). 33–53. 90 indexed citations

Leong, Jerrold K., et al.. (2005). Analysis of E-commerce and information technology applications in hotels: Business travelers' perceptions. Asia Pacific Journal of Tourism Research. 10(1). 59–83. 13 indexed citations

10.

Leong, Jerrold K., et al.. (2005). The Impacts of Culinary Training on Healthful Food Preparation. Journal of Human Resources in Hospitality & Tourism. 4(2). 83–97. 11 indexed citations

11.

Leong, Jerrold K., et al.. (2005). Analysis of Hoteliers' E-Commerce and Information Technology Applications. Journal of Human Resources in Hospitality & Tourism. 3(2). 101–124. 11 indexed citations

12.

Leong, Jerrold K., et al.. (2005). Analysis of Hoteliers' E-Commerce and Information Technology Applications. International Journal of Hospitality & Tourism Administration. 6(2). 29–62. 9 indexed citations

13.

Kim, Woo Gon, Jerrold K. Leong, & Yong‐Ki Lee. (2004). Effect of service orientation on job satisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant. International Journal of Hospitality Management. 24(2). 171–193. 300 indexed citations

14.

Madanoglu, Melih, Patrick J. Moreo, & Jerrold K. Leong. (2004). Reasons for Employee Turnover Among Room Attendants. Journal of Human Resources in Hospitality & Tourism. 2(1). 17–38. 12 indexed citations

15.

Kim, Woo Gon, et al.. (2003). Impact of Guest Reward Programs on the Firms' Performance. Journal of Quality Assurance in Hospitality & Tourism. 4(1-2). 87–109. 14 indexed citations

16.

Rittichainuwat, Bongkosh, Hailin Qu, & Jerrold K. Leong. (2003). The Collective Impacts of a Bundle of Travel Determinants on Repeat Visitation. Journal of Hospitality & Tourism Research. 27(2). 217–236. 52 indexed citations

17.

Leong, Jerrold K., Woo Gon Kim, & Sunny Ham. (2002). The Effects of Service Recovery on Repeat Patronage. Journal of Quality Assurance in Hospitality & Tourism. 3(1-2). 69–94. 9 indexed citations

18.

Leong, Jerrold K., et al.. (2002). Ethical purchasing perceptions and practices of Oklahoma restaurant managers. Asia Pacific Journal of Tourism Research. 7(2). 28–44. 4 indexed citations

19.

Leong, Jerrold K. & Woo Gon Kim. (2002). Service Recovery Efforts in Fast Food Restaurants to Enhance Repeat Patronage. Journal of Travel & Tourism Marketing. 12(2-3). 65–93. 20 indexed citations

20.

Leong, Jerrold K.. (2002). Impact of Mentoring and Empowerment on Employee Performance and Customer Satisfaction in Chain Restaurants. 4(4). 173–193. 5 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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