Janet Carruthers
Impact in
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- Customer Service Quality and Loyalty
- Job Satisfaction and Organizational Behavior
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- Technology Adoption and User Behaviour
Papers in
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- Customer Service Quality and Loyalty 8
- Job Satisfaction and Organizational Behavior 4
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- Service and Product Innovation 4
- Co-authors
- D.J. Watkin (1 shared paper)Nicholas J. Ashill (13 shared papers)Michel Rod (9 shared papers)Jayne Krisjanous (7 shared papers)Jinyi Shao (1 shared paper)Peter Thirkell (1 shared paper)Paul Grime (2 shared papers)Sze Lin Yoong (1 shared paper)
- Journals
- Journal of Services Marketing (2 papers)Journal of Strategic Marketing (1 paper)Occupational Medicine (1 paper)Journal of Retailing and Consumer Services (1 paper)Foresight-Russia (1 paper)
- Partner nations
- New ZealandUnited KingdomUnited Arab Emirates
In The Last Decade
Janet Carruthers
24 papers receiving 891 citations
Janet Carruthers's Hit Papers
Peers
Comparison fields: 5 of 120
- Organizational Behavior and Human Resource Management 440
- Information Systems and Management 140
- Marketing 135
- Inorganic Chemistry 177
- Organic Chemistry 275
Countries citing papers authored by Janet Carruthers
This map shows the geographic impact of Janet Carruthers's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Janet Carruthers with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Janet Carruthers more than expected).
Fields of papers citing papers by Janet Carruthers
This network shows the impact of papers produced by Janet Carruthers. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Janet Carruthers. The network helps show where Janet Carruthers may publish in the future.
Co-authors
The 15 scholars most cited alongside Janet Carruthers, linked wherever they have co-authored with each other. Click a name or a connecting line to browse the papers they share.
All Works
Showing the 20 most-cited of 26 papers — load more, or switch the sort, to bring in the rest.
| # | Work | ||
|---|---|---|---|
| 1 | A weighting scheme for least-squares structure refinement Hit paper breakdown → | 1979 | 437 |
| 2 | 2009 | 144 | |
| 3 | 2008 | 115 | |
| 4 | 2005 | 91 | |
| 5 | 2009 | 72 | |
| 6 | 2006 | 45 | |
| 7 | 2007 | 30 | |
| 8 | 2006 | 20 | |
| 9 | 2018 | 14 | |
| 10 | 1971 | 11 | |
| 11 | Antecedents and outcomes of service recovery performance: Insights from an organisation post-corporatisation and post-deregulation | 2006 | 9 |
| 12 | 2001 | 8 | |
| 13 | 2007 | 7 | |
| 14 | 2014 | 6 | |
| 15 | 2013 | 6 | |
| 16 | Assessing the impact of digital innovations in the London transportation network | 2017 | 5 |
| 17 | 2000 | 3 | |
| 18 | 2004 | 2 | |
| 19 | 2015 | 2 | |
| 20 | Lessons learnt: A case study of a social marketing project | 2006 | 1 |
About Janet Carruthers
Janet Carruthers is a scholar working on Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Social Psychology and General Health Professions, having authored 26 papers that have together received 1.0k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (8 papers), Job Satisfaction and Organizational Behavior (4 papers), Service and Product Innovation (4 papers), Nostalgia and Consumer Behavior (3 papers), Pharmaceutical industry and healthcare (3 papers), Memory, Trauma, and Commemoration (2 papers), Patient Satisfaction in Healthcare (2 papers) and Outsourcing and Supply Chain Management (2 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (440 citations), Information Systems and Management (140 citations), Marketing (135 citations), Inorganic Chemistry (177 citations) and Organic Chemistry (275 citations). Janet Carruthers has collaborated with scholars based in New Zealand, United Kingdom and United Arab Emirates. Frequent co-authors include D.J. Watkin, Nicholas J. Ashill, Michel Rod, Jayne Krisjanous, Jinyi Shao, Peter Thirkell, Paul Grime, Sze Lin Yoong, Rebecca Wyse and Luke Wolfenden. Their work appears in journals such as Journal of Services Marketing, Journal of Strategic Marketing, Occupational Medicine, Journal of Retailing and Consumer Services and Foresight-Russia.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.