Janet Carruthers

1.3k total citations · 1 hit paper
26 papers, 1.0k citations indexed

About

Janet Carruthers is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Janet Carruthers has authored 26 papers receiving a total of 1.0k indexed citations (citations by other indexed papers that have themselves been cited), including 10 papers in Organizational Behavior and Human Resource Management, 9 papers in Marketing and 5 papers in Sociology and Political Science. Recurrent topics in Janet Carruthers's work include Customer Service Quality and Loyalty (8 papers), Job Satisfaction and Organizational Behavior (4 papers) and Service and Product Innovation (4 papers). Janet Carruthers is often cited by papers focused on Customer Service Quality and Loyalty (8 papers), Job Satisfaction and Organizational Behavior (4 papers) and Service and Product Innovation (4 papers). Janet Carruthers collaborates with scholars based in New Zealand, United Kingdom and United Arab Emirates. Janet Carruthers's co-authors include D.J. Watkin, Nicholas J. Ashill, Michel Rod, Jayne Krisjanous, Jinyi Shao, Peter Thirkell, Paul Grime, Sze Lin Yoong, Sharifa Z. Williams and Laurence Ris and has published in prestigious journals such as SHILAP Revista de lepidopterología, Journal of Retailing and Consumer Services and Psychology and Marketing.

In The Last Decade

Janet Carruthers

24 papers receiving 891 citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

A weighting scheme for least-squares structure refinement

1979 437 citations Janet Carruthers, D.J. Watkin Acta Crystallographica Section A profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Janet Carruthers New Zealand	10	440	275	177	151	140	26	1.0k
Soumen Mukherjee India	11	210 0.5×	168 0.6×	213 1.2×	246 1.6×	104 0.7×	33	1.3k
Noorjahan Begum Bangladesh	16	89 0.2×	291 1.1×	250 1.4×	135 0.9×	203 1.4×	41	1.1k
Robert E. Carter United States	19	147 0.3×	536 1.9×	69 0.4×	91 0.6×	47 0.3×	91	1.6k
Mohammad Nurul Alam Saudi Arabia	21	76 0.2×	217 0.8×	147 0.8×	119 0.8×	56 0.4×	84	1.2k
Christian Stadler United Kingdom	22	352 0.8×	223 0.8×	190 1.1×	63 0.4×	14 0.1×	66	1.6k
Sudeshna Bhattacharya India	18	189 0.4×	85 0.3×	272 1.5×	52 0.3×	29 0.2×	36	1.1k
Daniel Laufer United States	27	372 0.8×	331 1.2×	29 0.2×	592 3.9×	141 1.0×	72	2.2k
David Holtz United States	17	81 0.2×	268 1.0×	94 0.5×	291 1.9×	34 0.2×	36	1.3k
Raymond C. F. Jones United Kingdom	27	190 0.4×	1.6k 5.6×	98 0.6×	55 0.4×	140 1.0×	158	2.9k
E. Raymond Corey United States	21	118 0.3×	649 2.4×	392 2.2×	35 0.2×	27 0.2×	55	1.3k

Countries citing papers authored by Janet Carruthers

Since Specialization

Citations

This map shows the geographic impact of Janet Carruthers's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Janet Carruthers with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Janet Carruthers more than expected).

Fields of papers citing papers by Janet Carruthers

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Janet Carruthers. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Janet Carruthers. The network helps show where Janet Carruthers may publish in the future.

Co-authorship network of co-authors of Janet Carruthers

This figure shows the co-authorship network connecting the top 25 collaborators of Janet Carruthers. A scholar is included among the top collaborators of Janet Carruthers based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Janet Carruthers. Janet Carruthers is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Parry, Glenn, et al.. (2017). Assessing the impact of digital innovations in the London transportation network. Project Report.. 1 indexed citations

Parry, Glenn, et al.. (2017). Assessing the impact of digital innovations in the London transportation network. UWE Research Repository (UWE Bristol). 5 indexed citations

Carruthers, Janet & Jayne Krisjanous. (2015). An exploratory content analysis of dark tourism websites. UWE Research Repository (UWE Bristol). 1 indexed citations

Carruthers, Janet & Jayne Krisjanous. (2014). The ghostscape: Developing a servicescape for ghost tourism. UWE Research Repository (UWE Bristol). 1 indexed citations

Wolfenden, Luke, Janet Carruthers, Rebecca Wyse, & Sze Lin Yoong. (2014). Translation of tobacco control programs in schools: findings from a rapid review of systematic reviews of implementation and dissemination interventions. Health Promotion Journal of Australia. 25(2). 136–138. 6 indexed citations

Rod, Michel, Nicholas J. Ashill, Jinyi Shao, & Janet Carruthers. (2009). An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction. Marketing Intelligence & Planning. 27(1). 103–126. 144 indexed citations

Ashill, Nicholas J., Michel Rod, & Janet Carruthers. (2008). The Effect of Management Commitment to Service Quality on Frontline Employees' Job Attitudes, Turnover Intentions and Service Recovery Performance in a New Public Management Context. Journal of Strategic Marketing. 16(5). 437–462. 115 indexed citations

Carruthers, Janet, Michel Rod, & Nicholas J. Ashill. (2007). The effect of management commitment to service quality on frontline employees' service recovery performance: An empirical investigation of a New Zealand state-owned enterprise. UWE Research Repository (UWE Bristol). 1 indexed citations

Rod, Michel, Nicholas J. Ashill, & Janet Carruthers. (2007). The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise. Journal of Retailing and Consumer Services. 15(1). 22–31. 30 indexed citations

10.

Carruthers, Janet, Michel Rod, & Nicholas J. Ashill. (2007). Purchaser‐provider interaction in UK public health: improving stakeholder cooperation. International Journal of Pharmaceutical and Healthcare Marketing. 1(1). 12–26. 1 indexed citations

11.

Carruthers, Janet, et al.. (2006). Lessons learnt: A case study of a social marketing project. UWE Research Repository (UWE Bristol). 1 indexed citations

12.

Rod, Michel, Janet Carruthers, & Nicholas J. Ashill. (2006). Antecedents and outcomes of service recovery performance: Insights from an organisation post-corporatisation and post-deregulation. SHILAP Revista de lepidopterología. 9 indexed citations

13.

Carruthers, Janet, Nicholas J. Ashill, & Michel Rod. (2006). Mapping and assessing the key management issues influencing UK public healthcare purchaser‐provider cooperation. Qualitative Market Research An International Journal. 9(1). 86–102. 20 indexed citations

14.

Ashill, Nicholas J., Janet Carruthers, & Jayne Krisjanous. (2005). Antecedents and outcomes of service recovery performance in a public health‐care environment. Journal of Services Marketing. 19(5). 293–308. 91 indexed citations

15.

Ashill, Nicholas J., Jayne Krisjanous, & Janet Carruthers. (2004). Antecedents and outcomes of service recovery perfomance in private healthcare: An empirical investigation. International Review on Public and Nonprofit Marketing. 1(2). 57–74. 2 indexed citations

16.

Grime, Paul, Laurence Ris, Colin Binns, Janet Carruthers, & Sharifa Z. Williams. (2001). Pan-Thames Survey of Occupational Exposure to HIV and the Use of Post-exposure Prophylaxis in 71 NHS Trusts. Journal of Infection. 42(1). 27–32. 8 indexed citations

17.

Carruthers, Janet & Gillian Wright. (2000). Beyond quality: Strategic challenges of managing excellence. UWE Research Repository (UWE Bristol). 1 indexed citations

18.

Grime, Paul, et al.. (2000). A Survey of the Use of Post-exposure Prophylaxis for Occupational Exposure to Human Immunodeficiency Virus. Occupational Medicine. 50(3). 164–166. 3 indexed citations

19.

Carruthers, Janet & D.J. Watkin. (1979). A weighting scheme for least-squares structure refinement. Acta Crystallographica Section A. 35(4). 698–699. 437 indexed citations breakdown →

20.

Carruthers, Janet, et al.. (1971). Crystal Growth. Annual Review of Materials Science. 1(1). 253–288. 11 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact