Jane Lockwood

598 total citations
30 papers, 285 citations indexed

About

Jane Lockwood is a scholar working on Language and Linguistics, Sociology and Political Science and Communication. According to data from OpenAlex, Jane Lockwood has authored 30 papers receiving a total of 285 indexed citations (citations by other indexed papers that have themselves been cited), including 20 papers in Language and Linguistics, 10 papers in Sociology and Political Science and 5 papers in Communication. Recurrent topics in Jane Lockwood's work include Language, Discourse, Communication Strategies (15 papers), Emotional Labor in Professions (8 papers) and EFL/ESL Teaching and Learning (8 papers). Jane Lockwood is often cited by papers focused on Language, Discourse, Communication Strategies (15 papers), Emotional Labor in Professions (8 papers) and EFL/ESL Teaching and Learning (8 papers). Jane Lockwood collaborates with scholars based in Hong Kong, Austria and Netherlands. Jane Lockwood's co-authors include Gail Forey, Liz Hamp‐Lyons, Erika Darics and Helen P. Price and has published in prestigious journals such as SHILAP Revista de lepidopterología, English for Specific Purposes and Physiotherapy.

In The Last Decade

Jane Lockwood

26 papers receiving 260 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name h Career Trend Papers Cites
Jane Lockwood Hong Kong 9 118 70 50 37 37 30 285
Conrad W. Snyder Australia 10 42 0.4× 59 0.8× 38 0.8× 29 0.8× 12 0.3× 23 390
Huiyu Zhang China 7 68 0.6× 30 0.4× 38 0.8× 24 0.6× 43 280
Shawn Moore United States 6 11 0.1× 73 1.0× 14 0.3× 9 0.2× 47 1.3× 10 413
Laura Gonzales United States 11 40 0.3× 64 0.9× 106 2.1× 42 1.1× 40 303
Ken Lau Hong Kong 8 56 0.5× 67 1.0× 68 1.4× 26 0.7× 25 302
Clare Wright United Kingdom 11 161 1.4× 30 0.4× 106 2.1× 23 0.6× 2 0.1× 40 406
Kee-Man Chuah Malaysia 11 55 0.5× 30 0.4× 33 0.7× 6 0.2× 51 453
Mohd Nazri Latiff Azmi Malaysia 11 31 0.3× 103 1.5× 29 0.6× 5 0.1× 11 0.3× 88 334
Glenn M. Davis United States 9 164 1.4× 24 0.3× 119 2.4× 43 1.2× 1 0.0× 19 465
Lan Li China 10 43 0.4× 49 0.7× 27 0.5× 3 0.1× 39 305

Countries citing papers authored by Jane Lockwood

Since Specialization
Citations

This map shows the geographic impact of Jane Lockwood's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Jane Lockwood with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Jane Lockwood more than expected).

Fields of papers citing papers by Jane Lockwood

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Jane Lockwood. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Jane Lockwood. The network helps show where Jane Lockwood may publish in the future.

Co-authorship network of co-authors of Jane Lockwood

This figure shows the co-authorship network connecting the top 25 collaborators of Jane Lockwood. A scholar is included among the top collaborators of Jane Lockwood based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Jane Lockwood. Jane Lockwood is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Lockwood, Jane. (2022). The design of a webchat assessment framework for contact centres in Asia. Sociolinguistic Studies. 16(1). 39–63. 2 indexed citations
2.
Darics, Erika & Jane Lockwood. (2022). ‘I’m actually shocked of how rude you are!’ Communication challenges in webchat-based customer service. Discourse & Communication. 17(1). 3–22. 2 indexed citations
3.
Lockwood, Jane, et al.. (2021). How customer service representatives lose control of the call. Journal of Applied Linguistics and Professional Practice. 15(2). 142–162. 2 indexed citations
4.
Lockwood, Jane, et al.. (2021). Developing Global Business Communication in Asia. 1 indexed citations
5.
Lockwood, Jane, et al.. (2019). Can subject matter experts rate the English language skills of customer services representatives (CSRs) at work in Indian contact centre?. Language Assessment Quarterly. 16(1). 87–104. 2 indexed citations
6.
Lockwood, Jane. (2018). Theorising communications coaching in Asian contact centres: what is the approach?. Industrial and Commercial Training. 50(6). 312–325. 1 indexed citations
7.
Lockwood, Jane, et al.. (2017). “Scripts Are Beautiful”: Managers’ and Agents’ Views of Script Use in Call Centers. International Journal of Business Communication. 58(3). 333–357. 9 indexed citations
8.
Lockwood, Jane. (2015). Virtual team management: what is causing communication breakdown?. Language and Intercultural Communication. 15(1). 125–140. 19 indexed citations
9.
Lockwood, Jane. (2015). Writing Assessment. Writing & Pedagogy. 7(2-3). 187–196.
10.
Lockwood, Jane. (2015). Language for Specific Purpose (LSP) performance assessment in Asian call centres: strong and weak definitions. Language Testing in Asia. 5(1). 5 indexed citations
11.
12.
Lockwood, Jane. (2013). English for (very) Specific Business Purposes- A pedagogical framework. English for Specific Purposes. 9(2). 99–118.
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14.
Lockwood, Jane. (2013). International communication in a technology services call centre in India. World Englishes. 32(4). 536–550. 2 indexed citations
15.
16.
Hamp‐Lyons, Liz & Jane Lockwood. (2009). THE WORKPLACE, THE SOCIETY AND THE WIDER WORLD: THE OFFSHORING AND OUTSOURCING INDUSTRY. Annual Review of Applied Linguistics. 29. 145–167. 7 indexed citations
17.
Lockwood, Jane, Gail Forey, & Helen P. Price. (2008). Englishes in the Philippine call centers and BPO operations: Issues, opportunities and research. 219–241. 1 indexed citations
18.
Forey, Gail & Jane Lockwood. (2007). “I’d love to put someone in jail for this”: An initial investigation of English in the business processing outsourcing (BPO) industry. English for Specific Purposes. 26(3). 308–326. 53 indexed citations
19.
Lockwood, Jane. (2002). Writing Business: Genres, Media and Discourses. English for Specific Purposes. 21(4). 413–416. 3 indexed citations
20.
Lockwood, Jane. (1996). Isokinetics: Muscle Testing, Interpretation and Clinical Applications. Physiotherapy. 82(2). 142–142. 66 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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Breakdown of academic impact, for papers by Conrad W. Snyder Breakdown of academic impact, for papers by Huiyu Zhang Breakdown of academic impact, for papers by Shawn Moore Breakdown of academic impact, for papers by Laura Gonzales Breakdown of academic impact, for papers by Ken Lau Breakdown of academic impact, for papers by Clare Wright Breakdown of academic impact, for papers by Kee-Man Chuah Breakdown of academic impact, for papers by Mohd Nazri Latiff Azmi Breakdown of academic impact, for papers by Glenn M. Davis Breakdown of academic impact, for papers by Lan Li
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