Birgit Leisen

833 total citations
10 papers, 620 citations indexed

About

Birgit Leisen is a scholar working on Organizational Behavior and Human Resource Management, Sociology and Political Science and General Health Professions. According to data from OpenAlex, Birgit Leisen has authored 10 papers receiving a total of 620 indexed citations (citations by other indexed papers that have themselves been cited), including 7 papers in Organizational Behavior and Human Resource Management, 5 papers in Sociology and Political Science and 3 papers in General Health Professions. Recurrent topics in Birgit Leisen's work include Customer Service Quality and Loyalty (7 papers), Patient Satisfaction in Healthcare (3 papers) and Diverse Aspects of Tourism Research (2 papers). Birgit Leisen is often cited by papers focused on Customer Service Quality and Loyalty (7 papers), Patient Satisfaction in Healthcare (3 papers) and Diverse Aspects of Tourism Research (2 papers). Birgit Leisen collaborates with scholars based in United States and Latvia. Birgit Leisen's co-authors include Michael R. Hyman, Charles M. Vance, Bryan Lilly, Robert D. Winsor, Michael J. Tippins and Mark Leach and has published in prestigious journals such as Journal of Business Research, Journal of Services Marketing and Journal of Marketing Education.

In The Last Decade

Birgit Leisen

10 papers receiving 518 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Birgit Leisen United States	8	360	209	204	84	81	10	620
Sara Parks United States	11	339 0.9×	383 1.8×	398 2.0×	35 0.4×	41 0.5×	41	772
Mehmet Bahrı Saydam Cyprus	16	361 1.0×	185 0.9×	232 1.1×	32 0.4×	34 0.4×	45	684
Nimit Chowdhary India	14	238 0.7×	100 0.5×	183 0.9×	43 0.5×	47 0.6×	46	490
Suja Chaulagain United States	9	392 1.1×	139 0.7×	91 0.4×	60 0.7×	54 0.7×	19	568
Damijan Mumel Slovenia	8	258 0.7×	444 2.1×	350 1.7×	16 0.2×	125 1.5×	29	770
Jerrold K. Leong United States	11	243 0.7×	154 0.7×	376 1.8×	23 0.3×	90 1.1×	20	585
Abdulla M. Alhemoud Kuwait	5	254 0.7×	118 0.6×	174 0.9×	59 0.7×	44 0.5×	10	456
Boo Ho Voon Malaysia	12	152 0.4×	166 0.8×	270 1.3×	21 0.3×	45 0.6×	44	504
Denver Severt United States	17	705 2.0×	256 1.2×	261 1.3×	149 1.8×	21 0.3×	38	1.0k
Tran Trung Vinh Vietnam	12	410 1.1×	257 1.2×	172 0.8×	38 0.5×	48 0.6×	23	542

Countries citing papers authored by Birgit Leisen

Since Specialization

Citations

This map shows the geographic impact of Birgit Leisen's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Birgit Leisen with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Birgit Leisen more than expected).

Fields of papers citing papers by Birgit Leisen

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Birgit Leisen. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Birgit Leisen. The network helps show where Birgit Leisen may publish in the future.

Co-authorship network of co-authors of Birgit Leisen

This figure shows the co-authorship network connecting the top 25 collaborators of Birgit Leisen. A scholar is included among the top collaborators of Birgit Leisen based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Birgit Leisen. Birgit Leisen is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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10 of 10 papers shown

1.

Winsor, Robert D., et al.. (2004). Corporate and Brand Web Sites as Customer Relationship Management Tools. Journal of Relationship Marketing. 3(1). 79–109. 6 indexed citations

2.

Leisen, Birgit, et al.. (2004). Customers' Perception of Expensiveness and Its Impact on Loyalty Behaviors. Services Marketing Quarterly. 25(3). 35–52. 16 indexed citations

3.

Leisen, Birgit, Michael J. Tippins, & Bryan Lilly. (2004). A Broadened Sales Curriculum: Exploratory Evidence. Journal of Marketing Education. 26(3). 197–207. 19 indexed citations

4.

Leisen, Birgit, Bryan Lilly, & Robert D. Winsor. (2002). The effects of organizational culture and market orientation on the effectiveness of strategic marketing alliances. Journal of Services Marketing. 16(3). 201–222. 65 indexed citations

5.

Leisen, Birgit & Michael R. Hyman. (2002). Antecedents and consequences of trust in a service provider. Journal of Business Research. 57(9). 990–999. 83 indexed citations

6.

Leisen, Birgit & Michael R. Hyman. (2001). An Improved Scale for Assessing Patients' Trust in Their Physician. Health Marketing Quarterly. 19(1). 23–42. 49 indexed citations

7.

Leisen, Birgit. (2001). Image segmentation: the case of a tourism destination. Journal of Services Marketing. 15(1). 49–66. 309 indexed citations

8.

Leisen, Birgit & Charles M. Vance. (2001). Cross‐national assessment of service quality in the telecommunication industry: evidence from the USA and Germany. Managing Service Quality. 11(5). 307–317. 64 indexed citations

9.

Leisen, Birgit & Michael R. Hyman. (2000). A Measure of Patient-Physician Trust. 11. 1 indexed citations

10.

Leisen, Birgit, et al.. (1999). La gestión de las partes interesadas.: Un modelo de planificación turística.. 1(1). 101–119. 8 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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