Standout Papers
- Brave new world: service robots in the frontline (2018)
- “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers (2017)
- How to transform consumers into fans of your brand (2012)
- Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? (2020)
- Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications (2021)
- Corporate Digital Responsibility in Service Firms and Their Ecosystems (2022)
- Digital transformation: A multidisciplinary perspective and future research agenda (2024)
Immediate Impact
1 by Nobel laureates 2 from Science/Nature 114 standout
Citing Papers
Embracing artificial intelligence (AI) with job crafting: Exploring trickle-down effect and employees’ outcomes
2024 Standout
Artificial intelligence and illusions of understanding in scientific research
2024 StandoutNature
Works of Werner H. Kunz being referenced
Service robots, agency and embarrassing service encounters
2021
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
2020 Standout
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Werner H. Kunz | 2294 | 1864 | 970 | 1922 | 68 | 4.6k | |
| Jenny van Doorn | 1604 | 1975 | 761 | 1347 | 50 | 3.9k | |
| Ming‐Hui Huang | 2565 | 2513 | 1162 | 2285 | 69 | 6.3k | |
| Daniel Belanche | 2676 | 1681 | 494 | 1454 | 56 | 4.8k | |
| Thorsten Gruber | 2348 | 2726 | 1474 | 1325 | 61 | 5.7k | |
| Martin Mende | 1460 | 1822 | 815 | 1334 | 47 | 3.5k | |
| Jeroen Schepers | 1733 | 1164 | 927 | 968 | 35 | 4.0k | |
| Dominik Mahr | 2017 | 2367 | 642 | 803 | 69 | 4.8k | |
| Markus Blut | 1614 | 1889 | 1107 | 731 | 61 | 3.7k | |
| Lu Lu | 1268 | 947 | 615 | 1209 | 55 | 3.1k | |
| Jonah Berger | 6033 | 3750 | 990 | 942 | 124 | 9.0k |
All Works
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