Immediate Impact
58 standout
Citing Papers
Expectancy-disconfirmation and consumer satisfaction: A meta-analysis
2025 Standout
Engaged to a Robot? The Role of AI in Service
2020 Standout
Works of Peter N. Golder being referenced
What is Quality? An Integrative Framework of Processes and States
2012
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Peter N. Golder | 864 | 728 | 693 | 1115 | 27 | 2.6k | |
| Roger A. Kerin | 1039 | 511 | 585 | 1066 | 61 | 3.0k | |
| Rosanna Garcia | 1041 | 651 | 521 | 1552 | 30 | 3.4k | |
| Gurumurthy Kalyanaram | 1365 | 606 | 808 | 643 | 30 | 2.3k | |
| Ramon Casadesus‐Masanell | 964 | 578 | 616 | 2260 | 44 | 3.4k | |
| Rebecca J. Slotegraaf | 949 | 289 | 358 | 1599 | 27 | 2.8k | |
| Henry S.J. Robben | 682 | 380 | 407 | 697 | 43 | 1.9k | |
| Alina Sorescu | 787 | 264 | 351 | 820 | 30 | 2.2k | |
| Surendra Rajiv | 712 | 445 | 625 | 1198 | 23 | 2.1k | |
| Jeffrey Schmidt | 584 | 551 | 245 | 1344 | 37 | 2.6k | |
| Noël Capon | 896 | 295 | 650 | 1273 | 61 | 3.3k |
All Works
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