Standout Papers

Transformative service research: An agenda for the future 2012 2026 2016 2021 678
  1. Transformative service research: An agenda for the future (2012)
    Laurel Anderson, Amy L. Ostrom et al. Journal of Business Research

Immediate Impact

2 by Nobel laureates 1 from Science/Nature 61 standout
Sub-graph 1 of 21

Citing Papers

A typology of validity: content, face, convergent, discriminant, nomological and predictive validity
2024 Standout
Bibliometric Analysis: The Main Steps
2024 Standout
4 intermediate papers

Works of Laurel Anderson being referenced

The changing role of the health care customer: review, synthesis and research agenda
2017
Exploring dualities of service innovation: implications for service research
2015
and 2 more

Author Peers

Author Last Decade Papers Cites
Laurel Anderson 1152 602 592 29 2.0k
Sally Hibbert 1119 887 560 52 2.3k
Stacey Menzel Baker 969 744 344 34 1.9k
Ayalla Ruvio 1108 1016 664 55 2.5k
Gillian Hogg 697 454 735 43 1.5k
Mahesh Subramony 457 468 993 43 1.7k
Sertan Kabadayi 1092 1338 662 51 2.8k
Roger Layton 1075 511 549 45 1.8k
Susan Spiggle 1291 841 586 16 2.4k
Hélène Cherrier 1444 763 261 55 2.3k
Lisa Peñaloza 1916 1345 611 59 3.1k

All Works

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Rankless by CCL
2026