Standout Papers

Customer experience challenges: bringing together digital, physical and social realms 2018 2026 2020 2023 440
  1. Customer experience challenges: bringing together digital, physical and social realms (2018)
    Ruth N. Bolton, Janet R. McColl‐Kennedy et al. Journal of service management

Immediate Impact

91 standout
Sub-graph 1 of 14

Citing Papers

Bibliometric Analysis: The Main Steps
2024 Standout
Digital technology and business model innovation: A systematic literature review and future research agenda
2023 Standout

Works of Lars Witell being referenced

How to convert digital offerings into revenue enhancement – Conceptualizing business model dynamics through explorative case studies
2020
Match or Mismatch: Strategy-Structure Configurations in the Service Business of Manufacturing Companies
2010
and 1 more

Author Peers

Author Last Decade Papers Cites
Lars Witell 3334 2130 1421 89 5.3k
Kaj Storbacka 4659 3298 2170 58 6.8k
Siegfried P. Gudergan 2110 2211 2608 100 7.9k
Gabriel Cepeda‐Carrión 1856 1411 2327 77 5.8k
Volker G. Kuppelwieser 2545 2047 1593 59 8.0k
José L. Roldán 1547 1646 2271 86 6.4k
Melissa Archpru Akaka 3624 1932 1127 32 4.7k
Evert Gummesson 3820 4226 2480 74 7.6k
Elina Jaakkola 3664 2563 1131 61 5.7k
Sanjay Kumar Singh 3189 1396 4386 122 8.2k
Christian Kowalkowski 4184 2393 2142 88 5.7k

All Works

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Rankless by CCL
2026