Immediate Impact
69 standout
Citing Papers
Factors affecting performance expectancy and intentions to use ChatGPT: Using SmartPLS to advance an information technology acceptance framework
2024 Standout
Embracing artificial intelligence (AI) with job crafting: Exploring trickle-down effect and employees’ outcomes
2024 Standout
Works of Klaus Derfuß being referenced
The Service-Profit Chain: Reflections, Revisions, and Reimaginations
2021
The Service–Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework
2016
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Klaus Derfuß | 117 | 57 | 162 | 114 | 9 | 343 | |
| Donald J. Lund | 65 | 22 | 154 | 165 | 12 | 372 | |
| Sampath Kumar Ranganathan | 72 | 40 | 107 | 112 | 8 | 368 | |
| Frederick A. Frost | 57 | 17 | 219 | 107 | 11 | 349 | |
| Nusrah Samat | 102 | 27 | 129 | 57 | 8 | 301 | |
| Eva Böhm | 64 | 19 | 176 | 202 | 14 | 350 | |
| Terry M. Chambers | 69 | 17 | 242 | 142 | 6 | 358 | |
| Nikos Dimitriadis | 124 | 10 | 174 | 134 | 11 | 388 | |
| Nexhmi Rexha | 62 | 26 | 203 | 108 | 10 | 329 | |
| Carlos A. Albacete‐Sáez | 138 | 17 | 143 | 104 | 8 | 390 | |
| Kevin L. Webb | 136 | 11 | 135 | 140 | 9 | 355 |
All Works
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