Standout Papers

Consumer responses to service failures: Influence of procedural and interactional fairness pe... 1992 2026 2003 2014 540
  1. Consumer responses to service failures: Influence of procedural and interactional fairness perceptions (1992)
    Cathy Goodwin, Ivan Ross Journal of Business Research

Immediate Impact

1 from Science/Nature 109 standout
Sub-graph 1 of 13

Citing Papers

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Works of Cathy Goodwin being referenced

Communality as a Dimension of Service Relationships
1996
Consumer responses to service failures: Influence of procedural and interactional fairness perceptions
1992 Standout

Author Peers

Author Last Decade Papers Cites
Cathy Goodwin 780 980 779 29 1.5k
Tiffany Barnett White 1109 752 1083 25 1.9k
Yuping Liu 830 676 624 27 1.5k
Angela Hausman 1039 699 815 33 2.1k
Vishag Badrinarayanan 864 621 786 48 1.6k
Nizar Souiden 1053 663 1236 44 2.2k
Katja Gelbrich 740 868 767 35 1.6k
Amy Wong 1221 1234 797 52 2.0k
Gilbert D. Harrell 1100 868 669 23 1.8k
L. Jean Harrison‐Walker 977 1040 1156 30 1.9k
Betsy Bugg Holloway 761 835 590 20 1.5k

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2026