Standout Papers

The asymmetric relationship between attribute-level performance and overall customer satisfacti... 2003 2026 2010 2018 542
  1. The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)
    Kurt Matzler, Franz Bailom et al. Industrial Marketing Management

Immediate Impact

54 standout
Sub-graph 1 of 24

Citing Papers

Artificial Intelligence, Trust, and Perceptions of Agency
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AI revolutionizing industries worldwide: A comprehensive overview of its diverse applications
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Works of Birgit Renzl being referenced

Who Trusts? Personality, Trust and Knowledge Sharing
2006

Author Peers

Author Last Decade Papers Cites
Birgit Renzl 1109 443 712 757 37 2.5k
A. Mohammed Abubakar 872 440 308 1233 52 2.7k
Ali Khan 733 377 357 852 75 2.3k
Qian Huang 546 452 868 1191 62 2.5k
Abdul Hameed Pitafi 461 457 543 1047 64 2.6k
Donald Hislop 588 817 845 744 41 2.6k
Tung‐Ching Lin 481 360 756 993 45 2.3k
Kelly Hewett 766 813 274 747 36 2.4k
John D’Ambra 502 348 336 844 63 2.4k
Abhishek Srivastava 1167 670 1261 543 35 2.9k
Surinder S. Kahai 1131 611 863 652 37 3.1k

All Works

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2026