Xing’an Xu

568 total citations
31 papers, 376 citations indexed

About

Xing’an Xu is a scholar working on Sociology and Political Science, Marketing and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Xing’an Xu has authored 31 papers receiving a total of 376 indexed citations (citations by other indexed papers that have themselves been cited), including 22 papers in Sociology and Political Science, 15 papers in Marketing and 14 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Xing’an Xu's work include Consumer Behavior in Brand Consumption and Identification (14 papers), Digital Marketing and Social Media (14 papers) and Customer Service Quality and Loyalty (14 papers). Xing’an Xu is often cited by papers focused on Consumer Behavior in Brand Consumption and Identification (14 papers), Digital Marketing and Social Media (14 papers) and Customer Service Quality and Loyalty (14 papers). Xing’an Xu collaborates with scholars based in China, United States and South Africa. Xing’an Xu's co-authors include Juan Liu, Lilei Wang, Doğan Gürsoy, Juan Liu, Zibin Song, Guangyu Zhang, Li Pan, Juan Liu, Lu Lu and Fangxuan Li and has published in prestigious journals such as Tourism Management, Annals of Tourism Research and Sustainability.

In The Last Decade

Xing’an Xu

27 papers receiving 366 citations

Peers

Xing’an Xu
Matthew Philp Canada
Shujie Fang China
Johannes Boegershausen Netherlands
Tung Moi Chiew Malaysia
Jun Pang China
Xingping Cao China
Shiyang Gong China
Lea Dunn United States
Thomas Allard Canada
Sven Mikolon Germany
Matthew Philp Canada
Xing’an Xu
Citations per year, relative to Xing’an Xu Xing’an Xu (= 1×) peers Matthew Philp

Countries citing papers authored by Xing’an Xu

Since Specialization
Citations

This map shows the geographic impact of Xing’an Xu's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Xing’an Xu with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Xing’an Xu more than expected).

Fields of papers citing papers by Xing’an Xu

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Xing’an Xu. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Xing’an Xu. The network helps show where Xing’an Xu may publish in the future.

Co-authorship network of co-authors of Xing’an Xu

This figure shows the co-authorship network connecting the top 25 collaborators of Xing’an Xu. A scholar is included among the top collaborators of Xing’an Xu based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Xing’an Xu. Xing’an Xu is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

20 of 20 papers shown
1.
Xu, Xing’an, et al.. (2025). Empathy order effects on shaping GenAI online complaint management in tourism. Tourism Management. 113. 105304–105304.
2.
3.
Xu, Xing’an, et al.. (2025). How does the cuteness of persuasive communication about sustainable tourism shape tourists’ environmentally responsible behavioral intentions?. Journal of Sustainable Tourism. 33(11). 2367–2395. 2 indexed citations
4.
5.
Xu, Xing’an, et al.. (2025). Why and when customers participate in service recovery: From the perspective of perceived group emotional intelligence. Journal of Hospitality and Tourism Management. 62. 207–218.
6.
Wang, Lilei, et al.. (2024). The Impact of Default Options on Tourist Intention Post Tourism Chatbot Failure: The Role of Service Recovery and Emoticon. Tourism Management Perspectives. 53. 101299–101299. 6 indexed citations
7.
Xu, Xing’an, et al.. (2024). Effective tourism destination stories: Matching effects between story type and destination type. Journal of Hospitality and Tourism Management. 60. 393–404. 9 indexed citations
8.
Xu, Xing’an, et al.. (2023). Promotional games in service recovery: Luck works. Annals of Tourism Research. 105. 103691–103691. 6 indexed citations
9.
10.
Xu, Xing’an, et al.. (2023). Leveraging horizon height in a panoramic advertisement to promote tourism advertising effectiveness: a construal fit perspective. Current Issues in Tourism. 27(13). 2170–2192. 3 indexed citations
11.
Xu, Xing’an, Juan Liu, & Doğan Gürsoy. (2022). Emotional intelligence similarity in service recovery. Annals of Tourism Research. 96. 103465–103465. 21 indexed citations
12.
Xu, Xing’an, et al.. (2022). How does experienced compassion influence community citizenship behaviour? The roles of psychological contracts and regulatory focus. Journal of Sustainable Tourism. 32(1). 184–201. 7 indexed citations
13.
Wang, Lilei, et al.. (2022). Effective destination user-generated advertising: Matching effect between goal framing and self-esteem. Tourism Management. 92. 104557–104557. 35 indexed citations
14.
Xu, Xing’an, et al.. (2021). Effects of customer-to-customer social interactions in virtual travel communities on brand attachment: The mediating role of social well-being. Tourism Management Perspectives. 38. 100790–100790. 29 indexed citations
15.
Xu, Xing’an, Lilei Wang, & Luqi Wang. (2020). Social facilitation or social loafing – threshold effect of group size on customer's complaint intention. 3(2). 243–263. 1 indexed citations
16.
Xu, Xing’an, et al.. (2020). Effects of online service failure on customers' intentions to complain online. Social Behavior and Personality An International Journal. 48(10). 1–16. 9 indexed citations
17.
Xu, Xing’an, et al.. (2019). Brand equity for self-driving route along the Silk Road. Service Industries Journal. 41(7-8). 462–488. 8 indexed citations
18.
Pan, Li, Xing’an Xu, Lu Lu, & Doğan Gürsoy. (2018). How cultural confidence affects local residents’ wellbeing. Service Industries Journal. 41(9-10). 581–605. 22 indexed citations
19.
Xu, Xing’an, et al.. (2016). Mechanism of how customer-to-customer Guanxi interaction influencing complaints under A group service failure setting: the mediation effects of group polarization and de-individuation.. Luyou xuekan. 31(10). 70–83. 2 indexed citations
20.
Meng, Zhang, Xing’an Xu, & Xiaorong Fu. (2014). Impact of negative events on brand relationship in restaurant services: experimental study from the perspective of hierarchy of customers' interests.. Luyou xuekan. 29(4). 69–78. 1 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

Explore authors with similar magnitude of impact

Breakdown of academic impact, for papers by Matthew Philp Breakdown of academic impact, for papers by Shujie Fang Breakdown of academic impact, for papers by Johannes Boegershausen Breakdown of academic impact, for papers by Tung Moi Chiew Breakdown of academic impact, for papers by Jun Pang Breakdown of academic impact, for papers by Xingping Cao Breakdown of academic impact, for papers by Shiyang Gong Breakdown of academic impact, for papers by Lea Dunn Breakdown of academic impact, for papers by Thomas Allard Breakdown of academic impact, for papers by Sven Mikolon
Rankless by CCL
2026