Tolga Tezcan

1.1k total citations
33 papers, 735 citations indexed

About

Tolga Tezcan is a scholar working on Management Information Systems, Computer Networks and Communications and Electrical and Electronic Engineering. According to data from OpenAlex, Tolga Tezcan has authored 33 papers receiving a total of 735 indexed citations (citations by other indexed papers that have themselves been cited), including 26 papers in Management Information Systems, 14 papers in Computer Networks and Communications and 11 papers in Electrical and Electronic Engineering. Recurrent topics in Tolga Tezcan's work include Advanced Queuing Theory Analysis (26 papers), Advanced Wireless Network Optimization (11 papers) and Network Traffic and Congestion Control (9 papers). Tolga Tezcan is often cited by papers focused on Advanced Queuing Theory Analysis (26 papers), Advanced Wireless Network Optimization (11 papers) and Network Traffic and Congestion Control (9 papers). Tolga Tezcan collaborates with scholars based in United States, United Kingdom and Hong Kong. Tolga Tezcan's co-authors include J. G. Dai, Abraham Seidmann, Balaraman Rajan, Alexander Stolyar, Itai Gurvich, James Luedtke, Nicos Savva, Gregory Dobson, Vera Tilson and Jiheng Zhang and has published in prestigious journals such as Management Science, Operations Research and Annals of Operations Research.

In The Last Decade

Tolga Tezcan

29 papers receiving 710 citations

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Tolga Tezcan United States	16	456	219	172	170	159	33	735
Itai Gurvich United States	20	791 1.7×	242 1.1×	173 1.0×	257 1.5×	330 2.1×	56	1.2k
Sergey Zeltyn Israel	11	852 1.9×	242 1.1×	66 0.4×	302 1.8×	286 1.8×	22	1.1k
Carri W. Chan United States	19	277 0.6×	441 2.0×	298 1.7×	104 0.6×	123 0.8×	59	1.0k
Barış Ata United States	19	653 1.4×	122 0.6×	102 0.6×	166 1.0×	121 0.8×	44	1.0k
René Bekker Netherlands	13	298 0.7×	249 1.1×	140 0.8×	74 0.4×	105 0.7×	58	640
Nilay Tanık Argon United States	15	200 0.4×	261 1.2×	113 0.7×	42 0.2×	62 0.4×	39	742
Johan S. H. van Leeuwaarden Israel	11	255 0.6×	244 1.1×	117 0.7×	41 0.2×	52 0.3×	21	545
Amy R. Ward United States	23	920 2.0×	167 0.8×	88 0.5×	354 2.1×	338 2.1×	62	1.5k
Otis B. Jennings United States	9	304 0.7×	131 0.6×	37 0.2×	81 0.5×	88 0.6×	15	407
Kuang Xu United States	14	175 0.4×	57 0.3×	49 0.3×	107 0.6×	299 1.9×	63	650

Countries citing papers authored by Tolga Tezcan

Since Specialization

Citations

This map shows the geographic impact of Tolga Tezcan's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Tolga Tezcan with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Tolga Tezcan more than expected).

Fields of papers citing papers by Tolga Tezcan

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Tolga Tezcan. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Tolga Tezcan. The network helps show where Tolga Tezcan may publish in the future.

Co-authorship network of co-authors of Tolga Tezcan

This figure shows the co-authorship network connecting the top 25 collaborators of Tolga Tezcan. A scholar is included among the top collaborators of Tolga Tezcan based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Tolga Tezcan. Tolga Tezcan is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

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20 of 20 papers shown

Tezcan, Tolga, et al.. (2024). Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times. Manufacturing & Service Operations Management. 26(5). 1674–1691. 3 indexed citations

Tezcan, Tolga. (2023). Navigating Incentive Challenges in Capitation Payment Models: A Novel Retrospective Payment Model. SSRN Electronic Journal.

Arifoğlu, Kenan, Hang Ren, & Tolga Tezcan. (2020). Hospital Readmissions Reduction Program Does Not Provide the Right Incentives: Issues and Remedies. Management Science. 67(4). 2191–2210. 17 indexed citations

Tezcan, Tolga, et al.. (2018). Customer Service Chat Systems with General Service and Patience Times. SSRN Electronic Journal.

Tezcan, Tolga, et al.. (2018). When to Use Provider Triage in Emergency Departments. Management Science. 65(3). 1003–1019. 13 indexed citations

Arifoğlu, Kenan, Hang Ren, & Tolga Tezcan. (2018). Hospital Readmissions Reduction Program Does Not Provide the Right Incentives: Issues and Remedies. SSRN Electronic Journal. 1 indexed citations

Tezcan, Tolga, et al.. (2015). Analysis of Triage Systems in Emergency Departments. SSRN Electronic Journal.

Rajan, Balaraman, Tolga Tezcan, & Abraham Seidmann. (2014). Service Model with Different Service Rates and Prices. SSRN Electronic Journal. 1 indexed citations

Pinker, Edieal J. & Tolga Tezcan. (2013). Determining the Optimal Configuration of Hospital Inpatient Rooms in the Presence of Isolation Patients. Operations Research. 61(6). 1259–1276. 18 indexed citations

10.

Dobson, Gregory, Tolga Tezcan, & Vera Tilson. (2013). Optimal Workflow Decisions for Investigators in Systems with Interruptions. Management Science. 59(5). 1125–1141. 42 indexed citations

11.

Tezcan, Tolga. (2012). Stability analysis of N-model systems under a static priority rule. Queueing Systems. 73(3). 235–259. 9 indexed citations

12.

Tezcan, Tolga, et al.. (2012). Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems. Manufacturing & Service Operations Management. 14(3). 386–401. 19 indexed citations

13.

Tezcan, Tolga. (2012). Asymptotically optimal control of many-server heterogeneous service systems with $H_{2}^{*}$ service times. Queueing Systems. 71(4). 445–467. 2 indexed citations

14.

Stolyar, Alexander & Tolga Tezcan. (2011). Shadow-Routing Based Control of Flexible Multiserver Pools in Overload. Operations Research. 59(6). 1427–1444. 26 indexed citations

15.

Baharian, Golshid & Tolga Tezcan. (2011). Stability analysis of parallel server systems under longest queue first. Mathematical Methods of Operations Research. 74(2). 257–279. 9 indexed citations

16.

Dobson, Gregory, Tolga Tezcan, & Vera Tilson. (2011). Optimal Workflow Decisions for Investigators in Systems with Interruptions. SSRN Electronic Journal. 7 indexed citations

17.

Dai, J. G., Shuangchi He, & Tolga Tezcan. (2010). Many-server diffusion limits for G/Ph/n+GI queues. The Annals of Applied Probability. 20(5). 42 indexed citations

18.

Stolyar, Alexander & Tolga Tezcan. (2010). Control of systems with flexible multi-server pools: a shadow routing approach. Queueing Systems. 66(1). 1–51. 35 indexed citations

19.

Tezcan, Tolga & J. G. Dai. (2009). Dynamic Control of N-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic. Operations Research. 58(1). 94–110. 57 indexed citations

20.

Dai, J. G. & Tolga Tezcan. (2008). Optimal control of parallel server systems with many servers in heavy traffic. Queueing Systems. 59(2). 95–134. 51 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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