Markus Fellesson

804 total citations
19 papers, 610 citations indexed

About

Markus Fellesson is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Sociology and Political Science. According to data from OpenAlex, Markus Fellesson has authored 19 papers receiving a total of 610 indexed citations (citations by other indexed papers that have themselves been cited), including 12 papers in Organizational Behavior and Human Resource Management, 7 papers in Marketing and 5 papers in Sociology and Political Science. Recurrent topics in Markus Fellesson's work include Customer Service Quality and Loyalty (11 papers), Service and Product Innovation (5 papers) and Psychology of Social Influence (4 papers). Markus Fellesson is often cited by papers focused on Customer Service Quality and Loyalty (11 papers), Service and Product Innovation (5 papers) and Psychology of Social Influence (4 papers). Markus Fellesson collaborates with scholars based in Sweden. Markus Fellesson's co-authors include Margareta Friman, Per Skålén, Martin Fougère, Nicklas Salomonson, Amanda Hellström, Mirjam Ekstedt and Per Echeverri and has published in prestigious journals such as Journal of Retailing and Consumer Services, BMC Health Services Research and Transport Reviews.

In The Last Decade

Markus Fellesson

18 papers receiving 557 citations

Peers

Markus Fellesson
Marcel Paulssen Switzerland
Medi Yarmen Indonesia
William Jen Taiwan
Erkan Arı Türkiye
Andreas Wittmer Switzerland
Paul Freathy United Kingdom
Tom Erik Julsrud Norway
Nidya Judhi Astrini Indonesia
Md. Kamrul Hasan Bangladesh
Phuong Thi Kim Tran Vietnam
Marcel Paulssen Switzerland
Markus Fellesson
Citations per year, relative to Markus Fellesson Markus Fellesson (= 1×) peers Marcel Paulssen

Countries citing papers authored by Markus Fellesson

Since Specialization
Citations

This map shows the geographic impact of Markus Fellesson's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Markus Fellesson with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Markus Fellesson more than expected).

Fields of papers citing papers by Markus Fellesson

Since Specialization
Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Markus Fellesson. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Markus Fellesson. The network helps show where Markus Fellesson may publish in the future.

Co-authorship network of co-authors of Markus Fellesson

This figure shows the co-authorship network connecting the top 25 collaborators of Markus Fellesson. A scholar is included among the top collaborators of Markus Fellesson based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Markus Fellesson. Markus Fellesson is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

19 of 19 papers shown
1.
Fellesson, Markus, et al.. (2024). Service with(out) a smile: The reproduction of gendered consumer violence. Marketing Theory. 25(2). 263–281. 3 indexed citations
2.
Fellesson, Markus, et al.. (2021). Health care professionals’ experiences of how an eHealth application can function as a value-creating resource - a qualitative interview study. BMC Health Services Research. 21(1). 1203–1203. 13 indexed citations
3.
Fellesson, Markus & Nicklas Salomonson. (2020). It takes two to interact – Service orientation, negative emotions and customer phubbing in retail service work. Journal of Retailing and Consumer Services. 54. 102050–102050. 25 indexed citations
4.
Fellesson, Markus, et al.. (2017). Market Orientation in Public Service—A Comparison Between Buyers and Providers. Journal of Nonprofit & Public Sector Marketing. 30(1). 74–94. 19 indexed citations
5.
Fellesson, Markus & Nicklas Salomonson. (2016). The expected retail customer: Value co-creator, co-producer or disturbance?. Journal of Retailing and Consumer Services. 30. 204–211. 34 indexed citations
6.
Salomonson, Nicklas & Markus Fellesson. (2014). Tricks and tactics used against troublesome travelers—Frontline staff's experiences from Swedish buses and trains. Research in Transportation Business & Management. 10. 53–59. 13 indexed citations
7.
Fellesson, Markus & Nicklas Salomonson. (2014). Frontline employees’ expectations about customers : disturbance or co-creators of value?. Borås Academic Digital Archive (University of Borås). 1 indexed citations
8.
Friman, Margareta, et al.. (2013). Market Orientation in Public Transport Dyads. 1 indexed citations
9.
Fellesson, Markus, et al.. (2013). Troublesome travellers – the service system as a trigger of customer misbehaviour. International Journal of Quality and Service Sciences. 5(3). 256–274. 12 indexed citations
10.
Fellesson, Markus & Margareta Friman. (2012). Perceived Satisfaction with Public Transport Service in Nine European Cities. Journal of the Transportation Research Forum. 47(3). 174 indexed citations
11.
Fellesson, Markus, et al.. (2011). Market Orientation in Public Transport Research—A Review. Transport Reviews. 32(2). 155–180. 32 indexed citations
12.
Fellesson, Markus. (2011). Enacting customers—Marketing discourse and organizational practice. Scandinavian Journal of Management. 27(2). 231–242. 12 indexed citations
13.
Salomonson, Nicklas, et al.. (2010). Tricks and tactics against threatening travellers. Borås Academic Digital Archive (University of Borås). 2 indexed citations
14.
Friman, Margareta & Markus Fellesson. (2009). Service Supply and Customer Satisfaction in Public Transportation: The Quality Paradox. Journal of Public Transportation. 12(4). 57–69. 129 indexed citations
15.
Echeverri, Per & Markus Fellesson. (2008). Organizational Development and Cultural Change: Managing the Unmanageable. 3 indexed citations
16.
Skålén, Per, Martin Fougère, & Markus Fellesson. (2007). Marketing Discourse: A Critical Perspective. TU Digital Collections (Thammasat University). 63 indexed citations
17.
Skålén, Per, Martin Fougère, & Markus Fellesson. (2007). Marketing Discourse. 16 indexed citations
18.
Skålén, Per, Markus Fellesson, & Martin Fougère. (2006). The governmentality of marketing discourse. Scandinavian Journal of Management. 22(4). 275–291. 56 indexed citations
19.
Fellesson, Markus, et al.. (2006). Bringing the Customer into Public Transportat Development : A Pilot Study of Service Quality in Public Transportation in Indonesia. 2 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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