Erdoğan Koç

2.5k total citations · 1 hit paper
76 papers, 1.6k citations indexed

About

Erdoğan Koç is a scholar working on Sociology and Political Science, Marketing and Organizational Behavior and Human Resource Management. According to data from OpenAlex, Erdoğan Koç has authored 76 papers receiving a total of 1.6k indexed citations (citations by other indexed papers that have themselves been cited), including 42 papers in Sociology and Political Science, 28 papers in Marketing and 27 papers in Organizational Behavior and Human Resource Management. Recurrent topics in Erdoğan Koç's work include Diverse Aspects of Tourism Research (20 papers), Consumer Behavior in Brand Consumption and Identification (19 papers) and Customer Service Quality and Loyalty (19 papers). Erdoğan Koç is often cited by papers focused on Diverse Aspects of Tourism Research (20 papers), Consumer Behavior in Brand Consumption and Identification (19 papers) and Customer Service Quality and Loyalty (19 papers). Erdoğan Koç collaborates with scholars based in Türkiye, United States and Malaysia. Erdoğan Koç's co-authors include Hakan Boz, Galip Altınay, Nihat Kaya, Ralf Buckley, Raquel Camprubí, B. Zafer Erdoğan, Emrullah Erul, Kyle Maurice Woosnam, Mehtap Özşahin and Umer Zaman and has published in prestigious journals such as SHILAP Revista de lepidopterología, Tourism Management and Annals of Tourism Research.

In The Last Decade

Erdoğan Koç

71 papers receiving 1.5k citations

Hit Papers

align trajectories

What are hit papers?

Hit papers significantly outperform the citation benchmark for their cohort. A paper qualifies if it has ≥500 total citations, achieves ≥1.5× the top-1% citation threshold for papers in the same subfield and year (this is the minimum needed to enter the top 1%, not the average within it), or reaches the top citation threshold in at least one of its specific research topics.

Houston, we have a problem!: The use of ChatGPT in responding to customer complaints

2023 69 citations Erdoğan Koç et al. Technology in Society profile →

Peers — A (Enhanced Table)

Peers by citation overlap · career bar shows stage (early→late) cites · hero ref

Name	h						Papers	Cites
Erdoğan Koç Türkiye	23	841	548	472	291	164	76	1.6k
Yao‐Chin Wang United States	26	1.2k 1.4×	598 1.1×	756 1.6×	306 1.1×	216 1.3×	92	2.0k
Soyoung Boo United States	19	1.4k 1.6×	467 0.9×	783 1.7×	165 0.6×	70 0.4×	46	1.8k
Fiona X. Yang Macao	20	883 1.0×	342 0.6×	468 1.0×	178 0.6×	89 0.5×	48	1.4k
Li Miao United States	19	876 1.0×	348 0.6×	697 1.5×	186 0.6×	140 0.9×	42	1.4k
Ada Lo Hong Kong	24	1.4k 1.7×	665 1.2×	806 1.7×	142 0.5×	88 0.5×	52	2.0k
Shih‐Shuo Yeh Taiwan	17	1.0k 1.2×	312 0.6×	527 1.1×	288 1.0×	77 0.5×	33	1.6k
Haiyan Kong China	24	651 0.8×	956 1.7×	216 0.5×	364 1.3×	321 2.0×	54	1.9k
Manuel Alector Ribeiro United Kingdom	27	2.0k 2.3×	429 0.8×	645 1.4×	456 1.6×	90 0.5×	66	2.6k
Anna Kralj Australia	22	1.1k 1.3×	544 1.0×	629 1.3×	268 0.9×	54 0.3×	49	2.0k

Countries citing papers authored by Erdoğan Koç

Since Specialization

Citations

This map shows the geographic impact of Erdoğan Koç's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Erdoğan Koç with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Erdoğan Koç more than expected).

Fields of papers citing papers by Erdoğan Koç

Since Specialization

Physical SciencesHealth SciencesLife SciencesSocial Sciences

This network shows the impact of papers produced by Erdoğan Koç. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Erdoğan Koç. The network helps show where Erdoğan Koç may publish in the future.

Co-authorship network of co-authors of Erdoğan Koç

This figure shows the co-authorship network connecting the top 25 collaborators of Erdoğan Koç. A scholar is included among the top collaborators of Erdoğan Koç based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Erdoğan Koç. Erdoğan Koç is excluded from the visualization to improve readability, since they are connected to all nodes in the network.

All Works

Sort: Min cites: Since: Top N: Style:

20 of 20 papers shown

Koç, Erdoğan, et al.. (2025). Hotel employees’ attitudes towards multitasking: scale development and validity testing. Journal of Hospitality and Tourism Insights. 8(7). 2517–2534. 1 indexed citations

Koç, Erdoğan, et al.. (2025). Exploring the potential of the pratfall effect in travel influencer marketing. Journal of Hospitality and Tourism Management. 66. 101388–101388.

Erul, Emrullah, et al.. (2024). Rethinking stimulus-organism-response theory for residents’ behaviour in tourism. Current Issues in Tourism. 1–17. 8 indexed citations

Koç, Erdoğan, et al.. (2023). Houston, we have a problem!: The use of ChatGPT in responding to customer complaints. Technology in Society. 74. 102333–102333. 69 indexed citations breakdown →

Koç, Erdoğan, et al.. (2023). Tourist behavior after service robots. DergiPark (Istanbul University). 9(2). 87–98. 3 indexed citations

Koç, Erdoğan, et al.. (2023). Illusion of control in service failure situations: customer satisfaction/dissatisfaction, complaints, and behavioural intentions. Current Psychology. 43(1). 515–530. 12 indexed citations

Koç, Erdoğan, et al.. (2021). CİNSİYET EŞİTLİĞİ KÜLTÜRÜYLE FEMVERTISING AKIMININ DEĞERLENDİRİLMESİ. Nevşehir Hacı Bektaş Veli Üniversitesi SBE Dergisi. 11(4). 2273–2284. 1 indexed citations

Boz, Hakan, et al.. (2020). SERVICE RECOVERY PARADOX IN RESTRAINT CULTURES: AN IMPLEMENTATION IN TOURISM SECTOR. DergiPark (Istanbul University). 2(1). 82–91. 2 indexed citations

Koç, Erdoğan, et al.. (2020). The Influence of the color of light on the customers' perception of service quality and satisfaction in the restaurant. Color Research & Application. 45(6). 1217–1240. 25 indexed citations

10.

Koç, Erdoğan, et al.. (2019). The Influence of Employee Attractiveness on Service Recovery Paradox: Facial Recognition and Eye Tracker Analyses. BRAIN BROAD RESEARCH IN ARTIFICIAL INTELLIGENCE AND NEUROSCIENCE. 10(3). 96–96. 7 indexed citations

11.

Koç, Erdoğan. (2019). Do Women Make Better in Tourism and Hospitality? A Conceptual Review from A Customer Satisfaction and Service Quality Perspective. Journal of Quality Assurance in Hospitality & Tourism. 21(4). 402–429. 30 indexed citations

12.

Boz, Hakan & Erdoğan Koç. (2018). İTKİSEL (DÜRTÜSEL) SATIN ALMA DAVRANIŞININ NEDENLERİ VE SONUÇLARI: TURİZM VE KONAKLAMA SEKTÖRÜNDE BİR ÇALIŞMA. 11(2). 17–45. 1 indexed citations

13.

Koç, Erdoğan & Hakan Boz. (2017). DEVELOPMENT OF SCALES TO MEASURE CUSTOMERS’ WILLINGNESS TO HAVE CONTROL AND THE CONTROL OFFERED BY SERVICE BUSINESSES. SHILAP Revista de lepidopterología. 4 indexed citations

14.

Koç, Erdoğan, et al.. (2017). Employee Attractiveness and Customers’ Service Failure Perceptions. Journal of Hospitality Marketing & Management. 27(1). 41–60. 31 indexed citations

15.

Koç, Erdoğan, et al.. (2017). THE POTENTIAL IMPLICATIONS OF INDULGENCE AND RESTRAINT ON SERVICE ENCOUNTERS IN TOURISM AND HOSPITALITY. SHILAP Revista de lepidopterología. 6(3). 1–11. 12 indexed citations

16.

Koç, Erdoğan, et al.. (2017). Perceptual Image of Conflict-ridden Destinations: An EEG and Eye Tracker Analysis. Business and Economics Research Journal. 8(3). 533–553. 10 indexed citations

17.

Koç, Erdoğan, et al.. (2010). An Investigation into the Discourse of Political Marketing Communications in Turkey: The Use of Rhetorical Figures in Political Party Slogans. Journal of Political Marketing. 9(3). 207–224. 12 indexed citations

18.

Koç, Erdoğan. (2009). Tourism Management: Analysis, Behaviour, and Strategy. Annals of Tourism Research. 36(3). 535–536. 40 indexed citations

19.

Koç, Erdoğan. (2008). The New Agritourism: Hosting Community & Tourists on Your Farm. Annals of Tourism Research. 35(4). 1085–1086. 3 indexed citations

20.

Koç, Erdoğan. (2006). Total quality management and business excellence in services: The implications of all-inclusive pricing system on internal and external customer satisfaction in the Turkish tourism market. Total Quality Management & Business Excellence. 17(7). 857–877. 50 indexed citations

Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.

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