Earl Naumann
- Organizational Behavior and Human Resource Management top 1%
- Marketing top 2%
- Strategy and Management top 5%
- Communication top 1%
- Sociology and Political Science top 5%
- Co-authors
- Paul WilliamsNicholas J. AshillM. Sajid KhanDonald W. JacksonMatti HaverilaEric JacksonP. V. R. SHANNONMark S. Rosenbaum
- Topics
- Customer Service Quality and Loyalty (19 papers)Consumer Retail Behavior Studies (10 papers)Consumer Behavior in Brand Consumption and Identification (8 papers)
- Journals
- Journal of Business ResearchJournal of International Business StudiesCalifornia Management Review
- Partner nations
- United Arab EmiratesUnited StatesUnited Kingdom
In The Last Decade
Earl Naumann
40 papers receiving 1.3k citations
Peers
Comparison fields: 5 of 90
- Organizational Behavior and Human Resource Management 856
- Marketing 434
- Strategy and Management 388
- Communication 354
- Sociology and Political Science 330
Countries citing papers authored by Earl Naumann
This map shows the geographic impact of Earl Naumann's research. It shows the number of citations coming from papers published by authors working in each country. You can also color the map by specialization and compare the number of citations received by Earl Naumann with the expected number of citations based on a country's size and research output (numbers larger than one mean the country cites Earl Naumann more than expected).
Fields of papers citing papers by Earl Naumann
This network shows the impact of papers produced by Earl Naumann. Nodes represent research fields, and links connect fields that are likely to share authors. Colored nodes show fields that tend to cite the papers produced by Earl Naumann. The network helps show where Earl Naumann may publish in the future.
Co-authorship network of co-authors of Earl Naumann
This figure shows the co-authorship network connecting the top 25 collaborators of Earl Naumann. A scholar is included among the top collaborators of Earl Naumann based on the total number of citations received by their joint publications. Widths of edges represent the number of papers authors have co-authored together. Node borders signify the number of papers an author published with Earl Naumann. Earl Naumann is excluded from the visualization to improve readability, since they are connected to all nodes in the network.
All Works
| # | Work | Indexed citations |
|---|---|---|
| 1 | 1 | |
| 2 | 9 | |
| 3 | 4 | |
| 4 | 2 | |
| 5 | Identifying the Key Drivers of Customer Satisfaction and Repurchase Intentions: An Empirical Investigation of Japanese B2B Services | 28 |
| 6 | 213 | |
| 7 | Customer complaint behavior and satisfaction in a B2B context: a longitudinal analysis | 7 |
| 8 | Customer satisfaction and complaints: is there a relationship? | 2 |
| 9 | 17 | |
| 10 | Качество на уровне Шесть Сигма / Customer Centered Six Sigma: Linking Customers, Process Improvement, and Financial Results | 4 |
| 11 | The Loyalty Elephant | 20 |
| 12 | 38 | |
| 13 | Customer Satisfaction Measurement and Management: Using the Voice of the Customer | 90 |
| 14 | 5 | |
| 15 | 165 | |
| 16 | Non-Tariff Barriers and Entry Strategy Alternatives: Strategic Marketing Implications | 11 |
| 17 | 6 | |
| 18 | 12 | |
| 19 | 8 | |
| 20 | 16 |
About Earl Naumann
Earl Naumann is a scholar working on Organizational Behavior and Human Resource Management, Marketing and Management Information Systems, having authored 41 papers that have together received 1.5k indexed citations. Recurring topics across this work include Customer Service Quality and Loyalty (19 papers), Consumer Retail Behavior Studies (10 papers) and Consumer Behavior in Brand Consumption and Identification (8 papers). The work is most often cited by research in Organizational Behavior and Human Resource Management (856 citations), Communication (354 citations) and Marketing (434 citations). Earl Naumann has collaborated with scholars based in United Arab Emirates, United States and United Kingdom. Frequent co-authors include Paul Williams, Nicholas J. Ashill, M. Sajid Khan, Donald W. Jackson, Matti Haverila, Eric Jackson, P. V. R. SHANNON, Mark S. Rosenbaum, Scott Widmier and Geoffrey N. Soutar. Their work appears in journals such as Journal of Business Research, Journal of International Business Studies and California Management Review.
Rankless uses publication and citation data sourced from OpenAlex, an open and comprehensive bibliographic database. While OpenAlex provides broad and valuable coverage of the global research landscape, it—like all bibliographic datasets—has inherent limitations. These include incomplete records, variations in author disambiguation, differences in journal indexing, and delays in data updates. As a result, some metrics and network relationships displayed in Rankless may not fully capture the entirety of a scholar's output or impact.