Standout Papers

Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usag... 2021 2026 2022 2024170
  1. Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention (2021)
    Xingyang Lv, Yufan Yang et al. Computers in Human Behavior
  2. Dancing with service robots: The impacts of employee-robot collaboration on hotel employees’ job crafting (2022)
    Mengying Zhang, Jiajing Hu et al. International Journal of Hospitality Management

Immediate Impact

48 standout
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Citing Papers

What drives college students to use AI for L2 learning? Modeling the roles of self-efficacy, anxiety, and attitude based on an extended technology acceptance model
2024 Standout
The effect of human versus virtual influencers: The roles of destination types and self-referencing processes
2024 Standout
2 intermediate papers

Works of Xingping Cao being referenced

Does ostracism impede Chinese tourist self-disclosure on WeChat? The perspective of social anxiety and self-construal
2022
Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention
2021 Standout

Author Peers

Author Last Decade Papers Cites
Xingping Cao 182 104 125 200 12 396
Vik Naidoo 194 119 77 172 17 451
Yu‐Shan Huang 183 101 86 148 14 363
Moritz Jörling 127 113 123 241 6 349
Ben Sheehan 203 96 87 277 5 381
Reza Etemad‐Sajadi 164 145 54 103 15 390
Cammy Crolic 191 123 117 268 7 433
Li Cheng 155 84 82 100 18 364
Sara Moussawi 156 69 99 281 13 417
Zhang Xiao-ping 191 130 59 166 18 370
Xinyu Xing 151 88 93 264 7 373

All Works

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2026