Immediate Impact
57 standout
Citing Papers
Engaging consumers through artificially intelligent technologies: Systematic review, conceptual model, and further research
2024 Standout
The Caring Machine: Feeling AI for Customer Care
2023 Standout
Works of Scott E. Sampson being referenced
Visualizing Service Operations
2012
New service development: areas for exploitation and exploration
2002
Author Peers
| Author | Last Decade | Papers | Cites | ||||
|---|---|---|---|---|---|---|---|
| Scott E. Sampson | 759 | 582 | 440 | 451 | 39 | 1.7k | |
| James A. Fitzsimmons | 565 | 648 | 406 | 368 | 29 | 1.6k | |
| Rachel W.Y. Yee | 680 | 600 | 380 | 905 | 36 | 1.9k | |
| Mohamed Zaki | 828 | 505 | 301 | 295 | 49 | 1.8k | |
| Michael Goul | 855 | 571 | 406 | 383 | 55 | 1.8k | |
| Mohan Tanniru | 594 | 391 | 546 | 531 | 90 | 2.2k | |
| Joy M. Field | 544 | 517 | 343 | 391 | 39 | 1.3k | |
| Andris A. Zoltners | 575 | 582 | 365 | 384 | 46 | 1.9k | |
| Nitin Seth | 332 | 541 | 501 | 488 | 50 | 1.4k | |
| Sander de Leeuw | 436 | 642 | 649 | 729 | 63 | 1.8k | |
| Michael Scott Garver | 348 | 475 | 438 | 477 | 45 | 1.6k |
All Works
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