Immediate Impact
54 standout
Citing Papers
Unlocking potential: An integrated approach using PLS-SEM, NCA, and fsQCA for informed decision making
2023 Standout
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
2022 Standout
Works of Øyvind Helgesen being referenced
Satisfaction and image as mediators of store loyalty drivers in grocery retailing
2011
Are Loyal Customers Profitable? Customer Satisfaction, Customer (Action) Loyalty and Customer Profitability at the Individual Level
2006
Author Peers
| Author | Last Decade | Papers | Cites | |||
|---|---|---|---|---|---|---|
| Øyvind Helgesen | 663 | 383 | 332 | 20 | 1.0k | |
| Halil Nadi̇ri̇ | 895 | 378 | 194 | 28 | 1.3k | |
| Cláudia Simões | 520 | 686 | 522 | 29 | 1.3k | |
| Stefan Lagrosen | 369 | 205 | 458 | 41 | 1.1k | |
| Viraiyan Teeroovengadum | 456 | 310 | 146 | 25 | 1.1k | |
| Marta Pedraja Iglesias | 412 | 280 | 171 | 48 | 1.1k | |
| Kim Harris | 754 | 809 | 138 | 30 | 1.3k | |
| Karan Sonpar | 361 | 288 | 690 | 22 | 1.3k | |
| Michael A. McCollough | 942 | 542 | 147 | 15 | 1.2k | |
| Kate Blackmon | 410 | 184 | 520 | 18 | 1.3k | |
| Lenard C. Huff | 374 | 213 | 262 | 14 | 906 |
All Works
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