Standout Papers

The American Customer Satisfaction Index: Nature, Purpose, and Findings 1996 2026 2006 2016 2.4k
  1. The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)
    Claes Fornell, Michael D. Johnson et al. Journal of Marketing
  2. Teams in Organizations: From Input-Process-Output Models to IMOI Models (2004)
    Daniel R. Ilgen, John R. Hollenbeck et al. Annual Review of Psychology
  3. The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)
    Claes Fornell, Michael D. Johnson et al. Journal of Marketing
  4. The Relation between Auditors' Fees for Nonaudit Services and Earnings Management (2002)
    Richard M. Frankel, Michael D. Johnson et al. The Accounting Review
  5. The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)
    Anders Gustafsson, Michael D. Johnson et al. Journal of Marketing
  6. The evolution and future of national customer satisfaction index models (2001)
    Michael D. Johnson, Anders Gustafsson et al. Journal of Economic Psychology
  7. The Evolution of Loyalty Intentions (2006)
    Michael D. Johnson, Andreas Herrmann et al. Journal of Marketing
  8. Expressed Humility in Organizations: Implications for Performance, Teams, and Leadership (2013)
    Bradley P. Owens, Michael D. Johnson et al. Organization Science

Immediate Impact

3 from Science/Nature 119 standout
Sub-graph 1 of 14

Citing Papers

Large teams develop and small teams disrupt science and technology
2019 StandoutNature
Partial least squares structural equation modeling-based discrete choice modeling: an illustration in modeling retailer choice
2018 Standout
17 intermediate papers

Works of Michael D. Johnson being referenced

Capturing Customer Heterogeneity using a Finite Mixture PLS Approach
2002
The evolution and future of national customer satisfaction index models
2001 Standout
and 6 more

Author Peers

Author Last Decade Papers Cites
Michael D. Johnson 8474 5625 2542 4249 103 14.7k
Jagdip Singh 8832 5253 1484 4690 101 14.3k
Robert A. Peterson 4733 5018 1741 4462 159 15.6k
Richard G. Netemeyer 7851 9013 3647 8043 116 21.7k
William O. Bearden 5512 9200 1803 6145 143 17.1k
Benjamin Schneider 12322 2376 3719 4520 93 18.6k
Gerald Zaltman 6648 5651 1029 4944 106 14.3k
Rohit Deshpandé 9048 6774 1158 5270 72 17.7k
Martin Wetzels 5397 6153 1238 7049 143 16.6k
Kurt Matzler 4153 3749 1014 4192 162 11.4k
Adamantios Diamantopoulos 5787 10220 2628 7523 176 24.1k

All Works

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2026