Standout Papers
Immediate Impact
62 standout
Citing Papers
The effect of artificial intelligence tools on EFL learners' engagement, enjoyment, and motivation
2024 Standout
The Caring Machine: Feeling AI for Customer Care
2023 Standout
Works of Joel E. Collier being referenced
Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise
2016
Investigating the Employee’s Perspective of Customer Delight
2012
Author Peers
| Author | Last Decade | Papers | Cites | |||
|---|---|---|---|---|---|---|
| Joel E. Collier | 1251 | 1117 | 977 | 29 | 2.1k | |
| Mirella Kleijnen | 772 | 1244 | 1205 | 28 | 2.3k | |
| Jana Bowden | 1011 | 1193 | 1482 | 32 | 2.3k | |
| Raquel Gurrea | 870 | 1207 | 1389 | 35 | 2.5k | |
| Sonja Grabner‐Kräuter | 836 | 1009 | 1352 | 34 | 2.3k | |
| Joon Koh | 676 | 568 | 1467 | 51 | 2.3k | |
| John Pallister | 607 | 771 | 1075 | 25 | 2.4k | |
| Ahmad Jamal | 947 | 1322 | 1431 | 45 | 2.7k | |
| L. Jean Harrison‐Walker | 1040 | 977 | 1156 | 30 | 1.9k | |
| Jacques Nantel | 661 | 961 | 1216 | 25 | 2.0k | |
| Johanna Gummerus | 1246 | 1839 | 1623 | 34 | 2.9k |
All Works
Login with ORCID to disown or claim papers
Loading papers...